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Customer Service / Experience News & Media

Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

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Who do that Voodoo (pie)? Your Pie

October 19, 2018

In another example of the long-held truth that potato chips improve everything, Your Pie has partnered with Zapp's Potato Chips for its latest Craft Series…

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Northwest Florida restaurateurs help communities see way through storm

October 19, 2018

In the week since Hurricane Michael slammed into the Florida Panhandle, the Florida Restaurant and Lodging Association and its members have been busy providing…

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Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

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Restaurateur insight: What do the football fans in your neighborhood want most?

October 16, 2018

If you had to pick, would you choose Fritos and vodka or Cheetos and Dr. Pepper? Careful, the way you answer might very well belie which college football team…

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Papa John's CIO promoted to key new role, 4 others named to leadership posts

October 15, 2018

Papa John's International Inc. has put in place a new organizational structure that the brand said is consistent with the strategy laid out earlier this year…

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Pizza Hut China: New Anna Sui uniforms, store design + test menu store

October 15, 2018

Yum China Holdings, Inc. has unveiled a new look for Pizza Hut as part of the revitalization plan, marking a new chapter for the restaurant chain.

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Pizza Hut, Cinnabon partnership a sweet deal for customers

October 12, 2018

Pizza Hut has become the latest partner with Cinnabon, in the QSR's growing circle of influence, as reported last week on QSRweb in our series about retail…

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Making data make your pizza brand unlock customers' hearts

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive pizza brand today knows data is the…

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Study: Connect emotionally to drive spend

October 9, 2018

Restaurant brands that make emotional connections with their customers will reap a higher dollar pay-off than those who fail to do so, according to a Motista…

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Como creates customer engagement campaigns in 5 minutes flat

October 8, 2018

POS customer engagement platform, Como, has launched a tool that allows restaurateurs to execute goal-driven marketing campaigns in under 5 minutes, according…

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California Pizza Kitchen Pizza Month survey shows Americans' deepest pizza passions

September 27, 2018

California Pizza Kitchen released its second pizza survey a few days before October's National Pizza Month in the U.S. with some fun results about the nation's…

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Little Caesars masters pizza without the people interface

September 24, 2018

Little Caesars has installed a proprietary Pizza Portal pickup, which offers a heated, self-service mobile order pickup station for customers, in nearly all of…

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Papa 'Alaura/Brent/Dougie's' new commercial takes emphasis off of 'John'

In a new 30-second video commercial, Papa John's puts the focus on just about everyone involved in the company except its founder, the embattled and all but…

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Making your pizza pack 'em in this pro football season

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Pro football season is off and running and pizza is usually not far behind. But pizza purveyors without a plan for capitalizing on all that potential business…

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Poll: Customers love Blaze, Chick-fil-A, Taco Bell, Krispy Kreme

September 12, 2018

The 30th annual Harris Poll's EquiTrend Study around the strongest U.S. brands this year dubs a handful of restaurant brands as being closest to Americans…

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NBA star, restaurateur open 800 Degrees luxe location in NYC

September 10, 2018

800 Degrees Woodfired Kitchen has opened at 1 East 33rd St., in New York City. Mario Zeniou, who formerly oversaw business at Estiatorio Milos in Midtown…

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Delivery driver crime: The restaurant industry problem nobody talks about

by S.A. Whitehead — Food Editor, Net World Media Group

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a…

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Boston's gets 'Appy' with weekday customers

September 7, 2018

Boston's Pizza Restaurant and Sports Bar is apt to haul in higher happy hour tabs and bigger weeknight crowds, with its new weekday "Appy Hour" offerings, a…

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Mountain Mike's Pizza puts fire 'n' spice in new wings

September 6, 2018

Mountain Mike's Pizza has added bone-in chicken wings to the menu with the diner's pick of four sauces from Frank's RedHot and KC Masterpiece, according to a…

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