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Customer Service / Experience News & Media

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

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Freddy’s Frozen Custard & Steakburgers teams up with Tillster on digital ordering, loyalty

Rapid Growth Drives Freddy's Need for Fully-Integrated Digital Platform to Enhance Guest Experience

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Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

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Creating Value with Table Tracking Systems

The ability to deliver food to guests quickly and efficiently is a tremendous benefit, but it’s just the first link in the value chain. Learn why brands such…

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Keeping customers comin' back: A personal, cross-functional, incremental challenge

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

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The fundamentals of understanding your audience in digital signage

Engaging your customers in digital signage is now easier than ever. But do you actually know who your target audience is? Find out how to do an in-depth…

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Pizza brands salute nation's soldiers

by S.A. Whitehead — Food Editor, Net World Media Group

Veterans are front and center this weekend at many pizza brands this weekend and over the official federal holiday on Monday, Nov. 12, as well.

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When the noon pie crowd dwindles, here's how to rekindle

by Ray Reddy — CEO and Co-Founder, Ritual

It's colder and those noon-time crowds may feel less like coming in for a pie than they did in the hazy, lazy days of summer. Here are some seasonal and other…

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2018 Murtec Breakthrough Award Winners

Tillster is proud to announce that our client, McAlister’s Deli, won the 2018 MURTEC Breakthrough Award in the category of Customer Engagement Innovator.

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Gen Z, community, financial visibility: 3 keys to business success

by S.A. Whitehead — Food Editor, Net World Media Group

From capturing the hearts of an elusive Gen Z to connecting with your community and reaping financial visibility's rewards, this year's Three:15 session at the…

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Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

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Who do that Voodoo (pie)? Your Pie

October 19, 2018

In another example of the long-held truth that potato chips improve everything, Your Pie has partnered with Zapp's Potato Chips for its latest Craft Series…

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Northwest Florida restaurateurs help communities see way through storm

October 19, 2018

In the week since Hurricane Michael slammed into the Florida Panhandle, the Florida Restaurant and Lodging Association and its members have been busy providing…

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Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

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Restaurateur insight: What do the football fans in your neighborhood want most?

October 16, 2018

If you had to pick, would you choose Fritos and vodka or Cheetos and Dr. Pepper? Careful, the way you answer might very well belie which college football team…

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Papa John's CIO promoted to key new role, 4 others named to leadership posts

October 15, 2018

Papa John's International Inc. has put in place a new organizational structure that the brand said is consistent with the strategy laid out earlier this year…

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Pizza Hut China: New Anna Sui uniforms, store design + test menu store

October 15, 2018

Yum China Holdings, Inc. has unveiled a new look for Pizza Hut as part of the revitalization plan, marking a new chapter for the restaurant chain.

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Pizza Hut, Cinnabon partnership a sweet deal for customers

October 12, 2018

Pizza Hut has become the latest partner with Cinnabon, in the QSR's growing circle of influence, as reported last week on QSRweb in our series about retail…

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Making data make your pizza brand unlock customers' hearts

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive pizza brand today knows data is the…

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Study: Connect emotionally to drive spend

October 9, 2018

Restaurant brands that make emotional connections with their customers will reap a higher dollar pay-off than those who fail to do so, according to a Motista…

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