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Customer Service / Experience News & Media

Dippin' Dots exec gives out the scoop on 'Ice Cream of the Future's' future

In this week's podcast, Dippin' Dots gives listeners an inside look at how the brand uses the power of diversification to further sales and market reach, while…

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Coolgreens VP talks about brand's growth beyond its Central US borders in 2019

Oklahoma-based Coolgreen's occupies the "hot seat" as today's featured interview subject, via its VP of Operations Todd Madlener, while Networld Media Group VP…

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Foodservice Packaging Institute: Restaurateurs struggle for options to single-use packaging

by S.A. Whitehead — Food Editor, Net World Media Group

There may never have been a more contentious time for restaurant brands when it comes to their dependence on single-use packaging. Read on for news about what…

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Papa John's 'Pick our next Pizza' campaign focuses on interaction, innovation

February 5, 2019

A day after announcing the brand would be getting a nice $200 million cash infusion from turnaround company, Starboard Value LP, Louisville-based Papa John's…

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Pieology pies 'veg out'

January 31, 2019

California-based, Pieology,  said it has become the first fast-casual pizza brand to offer customers three meatless toppings, including Spicy Italian Sausage…

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Domino's Saudi Arabia more accurately delivers via what3words

January 30, 2019

Location technology company, what3words, has partnered with Domino's Pizza to improve deliveries in Saudi Arabia, a news release said. The relationship enables…

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Oregon pot-seller angles in on Super Bowl pizza business

January 29, 2019

A Rhododendron, Oregon marijuana dispensary wants some of all that pizza delivery action pizza brands will be netting Super Bowl Sunday. That's why Mt. Hood…

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Could Pie Five's 'Goldilocks' be its golden opportunity?

by S.A. Whitehead — Food Editor, Net World Media Group

In the famous children's story, Goldilocks, the pint-sized heroine goes through the paces to land on something that's "just right." Now Pie Five hopes its…

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Taking a chopped salad QSR on the road: Chop Stop CEO talks brand expansion

by S.A. Whitehead — Food Editor, Net World Media Group

Can a meat-and-potatoes guy’s chopped salad QSR survive outside of Southern California? Podcast spotlight interviewee Mark Kulkis is convinced of that fact as…

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'So, what are ya' drinkin'?' One of this year's most complicated questions

by Cherryh Cansler — Publisher, FastCasual.com

The answer to that age-old question, "So, what are you drinkin'?" has gotten a lot more complicated. But pizza brands that don't brush up on their answers to…

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Taco Bell HR leader on making your restaurant an employee magnet

by S.A. Whitehead — Food Editor, Net World Media Group

Taco Bell's VP of People and Experience discusses the brand's multi-faceted approach to pulling in great employees in a tight labor market.

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Your Pie franchisee: What you do for your team, pays off with your guests

Despite the tough labor market, Georgia Your Pie franchisee, Ross Bradley, urges operators to continue to invest in their teams, just as they would in their…

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Pizza Hut expands beer delivery to 5 more states pre-Super Bowl

January 7, 2019

Less than one month before the Super Bowl, Pizza Hut said this morning that it is adding nearly 300 more stores in Florida, Iowa, Nebraska, North Carolina…

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Schlotzsky's president on brand rebirth at age 50

by S.A. Whitehead — Food Editor, Net World Media Group

QSRweb Editor Shelly Whitehead talks with Fast Casual Editor Cherryh Cansler about the innovators in the Top 20 Brands to Watch report, then Schlotzsky's…

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Pizza Inn puts a little "Philly" in its pies

January 4, 2019

Pizza Inn has introduced a Philly Cheesesteak Pizza as an addition to its All Day Buffet, a news release said. The new offering includes steak, onions, green…

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How 'ancient grains' help pizza operators roll in the dough

by S.A. Whitehead — Food Editor, Net World Media Group

Teff, amaranth and other ancient grains have been going strong in the restaurant world for several years. But pizza restaurateurs stand to gain more than most…

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8 pizza operational perks from mobile food safety software

by Terry Dolan — Head of Solutions, WorldAPP

Mobile food safety software can provide pizza brands an array of other operational benefits, including everything from increased accountability to overall…

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Top 10 2018 Pizza Marketplace 'reads': Predictions, problems plus Papa John's

by S.A. Whitehead — Food Editor, Net World Media Group

Innovative approaches to pizza brand problems, pie flavor trends and, of course, the ubiquitous soap opera-in-a-pizza-box, Papa John's, were the leading…

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Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

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Positive pizza guest engagement? It's all how (when, where) you ask the questions

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives pizza brands a critical competitive advantage. And while many brand leaders may think…

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