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Customer Service / Experience News & Media

Refining the recipe: Leading a pizza legacy brand into its best future

Growing a legacy brand into a lasting future is never easy and always time- and personnel-intensive. In this blog, Mr. Gatti's President Michael Poates shares…

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Pizza Hut offers contests, apps, discounts to kick off NFL sponsorship

September 5, 2018

Pizza Hut is pulling out all the stops for its premier year as Official Pizza Sponsor of the NFL, beginning with a new digital platform within Hut Rewards…

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Brixx brunch breaks from traditional pizza hours to capture Sunday morning customer

August 30, 2018

Brixx Wood Fired Pizza is adding a Sunday brunch menu in hopes of capturing sales during a traditional downtime for pizza brands, according to a company news…

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Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome…

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2 pizza brands open in Chicago Midway Food Hall

August 28, 2018

Woodgrain Neapolitan Pizzeria and Pizza Vino are now part of Chicago Midway's newly opened food hall that also features 19 quick-service concepts offering…

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Pizza biz revenue-redoubling plan: Office networks

Lest anyone doubt it, even the top brass of the biggest companies like a great pizza for lunch now and then. That could mean a great new source of revenue for…

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Blaze's new pie boasts built-in heat source

August 22, 2018

Blaze Pizza customers are getting "burned" in a good way with the brand's new Hot Link Signature Pizza, featuring house-made spicy red sauce. The offering is…

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How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Wow Bao's Geoff Alexander talks about how the brand uses kiosks, cubbies and cartoons to delight busy customers even when they are in a huge hurry to pick up…

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Pizza Hut performance drags down Yum China Q2 results

August 2, 2018

Yum China reported an overall 1 percent dip in same-store sales for the company during Q2 2018, stemming from a hefty 4-percent drop in its Pizza Hut brand's…

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The Power of VEN-U Sensors

Restaurants, Warehouses, Tech Firms and other businesses can benefit from a 24/7 remote monitoring solution.

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Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers is going back to its quirky beginnings by thinking "outside the (pizza) box" when it comes to the brand's menu.

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Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

by S.A. Whitehead — Food Editor, Net World Media Group

Investors are showing their approval in the actions taken thus far by Papa John's to act on the problems inflicted by its founder's words. Stocks were up…

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Study: Pizza brands have big opportunity in Gen Z travelers

by S.A. Whitehead — Food Editor, Net World Media Group

College-age consumers are not that wild about partying when they are traveling, but they DO love traveling itself more than any other single activity. And…

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Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

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Austin pizza brand wins free menu photo shoot

July 3, 2018

Austin's Pinthouse Pizza has won a  free menu photo shoot in this year's Capture a Better Slice contest from Escalon Premier Brands and Polly-O Cheese, a news…

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Time to think about your mobile site as the ‘new front door’

The growth of mobile ordering in the restaurant space is facilitating new convenience, speed and simplicity. Consumers not only prefer these experiences from…

Presented by SpeedLine Solutions

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Congratulations to Pinthouse Pizza, Winner of Escalon and Polly-O’s “Capture a Better Slice” Giveaway.

International Pizza Expo attendees were invited to scan their badge to enter to win the “Capture a Better Slice” giveaway. Pinthouse Pizza from Austin was the…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

It all boils down to mobile in a lot of ways these days for pizza brands, meaning the better your online ordering experience, the better your sales. That was…

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Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer…

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