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Customer Service / Experience News & Media

Hepatitis A in restaurant industry: Scary, inaction is scarier

by S.A. Whitehead — Food Editor, Net World Media Group

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half…

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Pizza Hut partnering with Telepizza to grow global footprint

Pizza Hut and Telepizza have partnered in a huge deal that will elevate both brands' status in Latin America, Spain, Andorra, Portugal and Switzerland.

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Pizza restaurateurs vie for piece of Mother's Day pie

by S.A. Whitehead — Food Editor, Net World Media Group

The moms are coming and bringing pizza restaurateurs lots of business, according to a recent survey.

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Do your pizzeria employees know the law around customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at pizza brands — don't know how to accommodate the needs…

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Commodities: Cheese, wheat, auto fuel get pricier

by S.A. Whitehead — Food Editor, Net World Media Group

Most pizza stocks monitored by this site took hits last week during trading, though one brand did get some love from Wall Street.

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Menu-labeling enforcement takes effect

May 7, 2018

As of today, restaurant chains with 20 or more stores must be following those long-delayed menu-labeling regulations or face the possibility of penalties. The…

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Veteran restaurateur helps bring pizza truck kiosk to reality

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to find a…

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Pizza Hut turns 60, celebrates milestones with LTO

April 30, 2018

To celebrate its 60th birthday, Pizza Hut has introduced an LTO called the Double Cheesy Crust Pan pizza —  in honor of its stuffed crust and original pan…

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Blaze, Taco Bell, Chick-fil-A, Krispy Kreme win big in Harris Poll

April 27, 2018

Blaze Pizza, Taco Bell, Chick-fil-A and Krispy Kreme took home top honors this year in the 30th annual Harris Poll EquiTrend study of favorite brands.  Here's…

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Papa John's tests 6-pack beer delivery in Indiana

April 24, 2018

Papa John's is testing beer delivery just across the Ohio river from its Louisville corporate headquarters in nearby Jeffersonville, Indiana, according to Papa…

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Domino's puts AI on the phone

April 23, 2018

Phone orders and breaking-edge technology aren't often used in the same sentence these days, but that is exactly where Domino's is putting its latest…

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Compatibility Matters: Meeting Your POS Match

Knowing your must-haves and deal breakers is key to finding the right point-of-sale system for your pizza or delivery restaurant concept.

Presented by SpeedLine Solutions

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Compostable pizza box promises restaurateurs cost savings

by S.A. Whitehead — Food Editor, Net World Media Group

It's round, like the pies it is designed to hold, costs more than cardboard boxes and is made of something that's usually thrown away. But PizzaRound may just…

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Domino's now delivering to a dog park near you

April 17, 2018

Domino's will now deliver to some 150,000 outdoor locations, or "Domino's Hotspots" as they are referred to in the company's app or website, following a…

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Mod Pizza promotes 3 executives

April 16, 2018

Mod Pizza has promoted COO Paul Twohig to president and COO, Megan Hansen to senior vice president of people and Lisa Luebeck to senior vice president of legal…

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[LIVE WEBINAR] How Self-Order Kiosks Improve Restaurant Operations & Bottom Line

April 10, 2018

McDonald's found that average check sizes grow $1 when customers order through kiosks, and 20 percent more customers order drinks. These are just two of the…

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Villa Italian gives customers catering with a click

April 9, 2018

Morristown, New Jersey-based multibrand restaurant operator and franchisor, Villa Restaurant Group, has gotten into online ordering for catering at its Villa…

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Pizza franchisors, meet your new competition - Jersey Mike's

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza franchisors, heads up! Seems there is a new player in the pizza game —one that's eyeing pizza operators willing to venture into a little…

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Delivery sales soar: It's 'what's for dinner' ... also lunch, breakfast, snacks

April 3, 2018

Delivery is living up to its name for the restaurant industry, 'delivering' sizable gains in both visits and sales over the last five years for restaurant…

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Lessons learned about restaurant delivery from another kind of 'delivery experience'

by Noah Glass — CEO, Olo

The restaurant industry is in the midst of a massive $200 billion shift to digital that has become an business imperative for all players who truly want to…

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