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Customer Service / Experience News & Media

How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Wow Bao's Geoff Alexander talks about how the brand uses kiosks, cubbies and cartoons to delight busy customers even when they are in a huge hurry to pick up…

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Pizza Hut performance drags down Yum China Q2 results

August 2, 2018

Yum China reported an overall 1 percent dip in same-store sales for the company during Q2 2018, stemming from a hefty 4-percent drop in its Pizza Hut brand's…

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The Power of VEN-U Sensors

Restaurants, Warehouses, Tech Firms and other businesses can benefit from a 24/7 remote monitoring solution.

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Toppers returns to its 'rebel' roots with items 'outside the (pizza) box'

by S.A. Whitehead — Food Editor, Net World Media Group

Toppers is going back to its quirky beginnings by thinking "outside the (pizza) box" when it comes to the brand's menu.

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Papa John's kicks Schnatter out of HQ, acts to fix brand, company culture

by S.A. Whitehead — Food Editor, Net World Media Group

Investors are showing their approval in the actions taken thus far by Papa John's to act on the problems inflicted by its founder's words. Stocks were up…

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Study: Pizza brands have big opportunity in Gen Z travelers

by S.A. Whitehead — Food Editor, Net World Media Group

College-age consumers are not that wild about partying when they are traveling, but they DO love traveling itself more than any other single activity. And…

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Survey finds Gen Zers, families lead the restaurant spend race

A study reveals three ways for restaurant brands to increase sales.

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An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why…

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Austin pizza brand wins free menu photo shoot

July 3, 2018

Austin's Pinthouse Pizza has won a  free menu photo shoot in this year's Capture a Better Slice contest from Escalon Premier Brands and Polly-O Cheese, a news…

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Congratulations to Pinthouse Pizza, Winner of Escalon and Polly-O’s “Capture a Better Slice” Giveaway.

International Pizza Expo attendees were invited to scan their badge to enter to win the “Capture a Better Slice” giveaway. Pinthouse Pizza from Austin was the…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

It all boils down to mobile in a lot of ways these days for pizza brands, meaning the better your online ordering experience, the better your sales. That was…

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Fast food pizza drives QSR customer satisfaction gains

Fast food pizza brands are making customers very happy this year and that's helping to  push the whole QSR category up a notch in its measurement of customer…

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Food allergen programs deliver deeply dedicated diners

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

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Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

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Your Pie franchisee on the power of an empowered staff

Your Pie franchise owner, Bob Rosato, relays his lessons learned about finding, hiring, and keeping great restaurant staff motivated and moving your brand…

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Mod Pizza opening 4 units in Dallas-Ft.Worth

June 20, 2018

Mod Pizza is growing its Texas footprint with two Dallas/Fort Worth locations opening this summer and two others by year's end. The first store opens in the…

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Top food trends now: The 'women' have spoken

June 20, 2018

The women have spoken, and they have some interesting ideas about where food is going in the years ahead. Les Dames d'Escoffier International — 2,300 women…

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Pizza Hut to cut medically important antibiotics from wings by 2022

June 19, 2018

In less than five years, Pizza Hut said all the chicken it serves will be from animals raised without antibiotics important to human medicine. This includes…

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Slices and 'suds': A match made in beer wall heaven

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Beer on tap. Beer by the pitcher. Beer wall. What's the difference? Well, according to one California pizza restaurateur, the difference is sales.

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Domino's asks 'Do you want pavement with that pizza, sir?'

In what is surely one of the more offbeat pizza brand promotions in the world of foodservice,  Domino's Pizza this week said it's now asking customers to…

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