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Customer Service / Experience News & Media

Pizza Hut, Cinnabon partnership a sweet deal for customers

October 12, 2018

Pizza Hut has become the latest partner with Cinnabon, in the QSR's growing circle of influence, as reported last week on QSRweb in our series about retail…

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Making data make your pizza brand unlock customers' hearts

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive pizza brand today knows data is the…

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Study: Connect emotionally to drive spend

October 9, 2018

Restaurant brands that make emotional connections with their customers will reap a higher dollar pay-off than those who fail to do so, according to a Motista…

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Como creates customer engagement campaigns in 5 minutes flat

October 8, 2018

POS customer engagement platform, Como, has launched a tool that allows restaurateurs to execute goal-driven marketing campaigns in under 5 minutes, according…

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California Pizza Kitchen Pizza Month survey shows Americans' deepest pizza passions

September 27, 2018

California Pizza Kitchen released its second pizza survey a few days before October's National Pizza Month in the U.S. with some fun results about the nation's…

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Little Caesars masters pizza without the people interface

September 24, 2018

Little Caesars has installed a proprietary Pizza Portal pickup, which offers a heated, self-service mobile order pickup station for customers, in nearly all of…

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Papa 'Alaura/Brent/Dougie's' new commercial takes emphasis off of 'John'

In a new 30-second video commercial, Papa John's puts the focus on just about everyone involved in the company except its founder, the embattled and all but…

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Making your pizza pack 'em in this pro football season

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Pro football season is off and running and pizza is usually not far behind. But pizza purveyors without a plan for capitalizing on all that potential business…

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Poll: Customers love Blaze, Chick-fil-A, Taco Bell, Krispy Kreme

September 12, 2018

The 30th annual Harris Poll's EquiTrend Study around the strongest U.S. brands this year dubs a handful of restaurant brands as being closest to Americans…

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NBA star, restaurateur open 800 Degrees luxe location in NYC

September 10, 2018

800 Degrees Woodfired Kitchen has opened at 1 East 33rd St., in New York City. Mario Zeniou, who formerly oversaw business at Estiatorio Milos in Midtown…

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Delivery driver crime: The restaurant industry problem nobody talks about

by S.A. Whitehead — Food Editor, Net World Media Group

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a…

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Boston's gets 'Appy' with weekday customers

September 7, 2018

Boston's Pizza Restaurant and Sports Bar is apt to haul in higher happy hour tabs and bigger weeknight crowds, with its new weekday "Appy Hour" offerings, a…

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Mountain Mike's Pizza puts fire 'n' spice in new wings

September 6, 2018

Mountain Mike's Pizza has added bone-in chicken wings to the menu with the diner's pick of four sauces from Frank's RedHot and KC Masterpiece, according to a…

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Refining the recipe: Leading a pizza legacy brand into its best future

Growing a legacy brand into a lasting future is never easy and always time- and personnel-intensive. In this blog, Mr. Gatti's President Michael Poates shares…

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Pizza Hut offers contests, apps, discounts to kick off NFL sponsorship

September 5, 2018

Pizza Hut is pulling out all the stops for its premier year as Official Pizza Sponsor of the NFL, beginning with a new digital platform within Hut Rewards…

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Brixx brunch breaks from traditional pizza hours to capture Sunday morning customer

August 30, 2018

Brixx Wood Fired Pizza is adding a Sunday brunch menu in hopes of capturing sales during a traditional downtime for pizza brands, according to a company news…

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Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome…

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2 pizza brands open in Chicago Midway Food Hall

August 28, 2018

Woodgrain Neapolitan Pizzeria and Pizza Vino are now part of Chicago Midway's newly opened food hall that also features 19 quick-service concepts offering…

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Pizza biz revenue-redoubling plan: Office networks

Lest anyone doubt it, even the top brass of the biggest companies like a great pizza for lunch now and then. That could mean a great new source of revenue for…

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Blaze's new pie boasts built-in heat source

August 22, 2018

Blaze Pizza customers are getting "burned" in a good way with the brand's new Hot Link Signature Pizza, featuring house-made spicy red sauce. The offering is…

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