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Customer Service / Experience News & Media

Food allergen programs deliver deeply dedicated diners

by Betsy Craig — pres, menutrinfo.com

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item…

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[WEBINAR] Online Brand Makeover: Winning the Restaurant Delivery Race

In this webinar, Speedline Solutions digs into the online side of your restaurant business and maps a strategy to engage your customers, increase loyalty, and…

Presented by SpeedLine Solutions

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Johns Hopkins business study reveals ways to amp up promos

Johns Hopkins University's Carey Business School has released a study showing that restaurants and other retailers can employ specific actions to get the most…

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Your Pie franchisee on the power of an empowered staff

Your Pie franchise owner, Bob Rosato, relays his lessons learned about finding, hiring, and keeping great restaurant staff motivated and moving your brand…

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Mod Pizza opening 4 units in Dallas-Ft.Worth

June 20, 2018

Mod Pizza is growing its Texas footprint with two Dallas/Fort Worth locations opening this summer and two others by year's end. The first store opens in the…

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Top food trends now: The 'women' have spoken

June 20, 2018

The women have spoken, and they have some interesting ideas about where food is going in the years ahead. Les Dames d'Escoffier International — 2,300 women…

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Pizza Hut to cut medically important antibiotics from wings by 2022

June 19, 2018

In less than five years, Pizza Hut said all the chicken it serves will be from animals raised without antibiotics important to human medicine. This includes…

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Slices and 'suds': A match made in beer wall heaven

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Beer on tap. Beer by the pitcher. Beer wall. What's the difference? Well, according to one California pizza restaurateur, the difference is sales.

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Domino's asks 'Do you want pavement with that pizza, sir?'

In what is surely one of the more offbeat pizza brand promotions in the world of foodservice,  Domino's Pizza this week said it's now asking customers to…

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Rosati's Pizza, Goodcents, Long John Silvers on 'growing' your customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Rosati's Pizza President Marla Topliff was among the leadership of three brands discussing ways to build in a quality-stamped customer experience even when…

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New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow…

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Domino's fires one, suspends another over encounter with paralyzed man

May 31, 2018

A Domino's franchise in Kingsport, Tennessee, terminated an employee and suspended a second one after they displayed what Domino's described as "utterly…

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Want a wall of beer in your pizza place? Brands using one now, share

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows…

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Domino's asks customers to suggest more delivery 'hotspots'

May 29, 2018

Domino's customers can now submit their own recommendations for the chain's U.S. Hotspot delivery locations —those parks and beaches and other popular places…

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Self-pour beer: A tech worth tapping into?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The craft beer revolution has changed the beer industry, and self-pour technology has made it easy for all kinds of brands to also embrace the trend, including…

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Boston's Pizza welcomes 'swimsuit season' with light pizza

May 25, 2018

Boston's Pizza Restaurant & Sports Bar has launched its summer menu featuring three lighter pizzas with thin crusts, including the Skinny Carnivore, Potato…

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Survey: Consumers spending less at restaurants

May 25, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

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Home Slice Pizza No. 2 Austin location = Art, irreverance

May 23, 2018

Home Slice Pizza will open location No. 2 May 30 at East 53rd Street in north-central Austin, Texas, with a combination of full-service dine-in, patio and…

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The power a social media policy plugs into your brand

by Kelly Jensen — Marketing Manager, PAR

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing…

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How to respond to the third-party restaurant delivery challenge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

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