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Customer Service / Experience News & Media

Women in the Lead: 5 pizza brand leaders talk about having a 'voice at the table'

by Cherryh Cansler — Editor, FastCasual.com

These savvy leaders are making Donatos, Toppers, The Pizza Press and Your Pie better businesses and places to work.

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Blaze 'brings it on home' for CEO Mizes in the Gateway City

March 8, 2018

In a real-life version of "hometown boy makes good," Blaze Pizza President and CEO Jim Mizes is getting his wish this Friday, March 9, when the fast-growing…

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Liquid gold: Beverage trends to befriend this spring

by Cherryh Cansler — Editor, FastCasual.com

Pizza restaurateurs who can incorporate top beverage trends into their menus open up a new source of revenue that can be a relatively easy route to higher…

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Domino's delivers 11th year of 'spring forward' fire safety campaign

March 7, 2018

Domino's has partnered for the 11th year with the National Fire Protection Association to get people to check their smoke alarm batteries when they "spring…

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Pizza Hut's new March Madness shoe orders pizza, pauses play

March 5, 2018

Pizza Hut's second iteration of its "Pie Tops" sneakers, timed to coincide with March Madness, not only orders pizzas with the push of a button, but also can…

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Domino's, Ford take self-driving delivery tests to Miami metro

February 28, 2018

Domino's Pizza and Ford have begun a two-month second round of testing on a self-driving delivery vehicle in Miami, according to a news release. These tests…

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Lessons for pizza brands in Panera's mobile pay experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If Panera's CEO and his brand's experiences with tech tools like Apple Pay, is any indication, pizza brands stand to gain possibly more than other food service…

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Blaze reports 51 percent system-wide 2017 sales growth, adding nationwide delivery

February 27, 2018

Blaze Fast-Fire'd Pizza has grown phenomenally fast over the last year reporting an eye-popping 51 percent growth in system-wide 2017 sales to $279 million…

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Pizza Hut U.K. offers new way to order, pay

February 27, 2018

Pizza Hut is offering customers in the U.K. a new way to order and pay that is designed to eliminate some of the common hassles experienced when ordering by…

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Boston's Pizza Restaurant 'lightens the load' for spring

February 21, 2018

Boston's Pizza Restaurant & Sports Bar has launched a lighter spring menu featuring grilled romaine salad, roasted pepper pizza and stuffed chicken, all…

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Audiologist, deaf pizzeria owners wage war on diners' No. 1 in-restaurant complaint

by S.A. Whitehead — Food Editor, Net World Media Group

Noise and an inability to hear comprise the No. 1 complaint from diners about their in-restaurant experiences. One audiologist has created a tool to help…

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Upscale 'Special Edition' rolls off Pizza Press in May

February 20, 2018

The Pizza Press will open an expanded prototype restaurant this May in Brea, California, dubbed The Pizza Press Special Edition. A news release said the new…

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Commodities: Good news in gas prices, not-so-good news in stock prices

by S.A. Whitehead — Food Editor, Net World Media Group

It was a "bad news, good news" kind of week for most pizza restaurateurs, with some encouragement from gas prices which appear to be finally leveling out over…

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Yum taps GrubHub to provide delivery for Taco Bell, KFC

February 8, 2018

Taco Bell and KFC's parent, Yum Brands, is partnering with Grubhub to drive what the two organizations qualified as "incremental sales to KFC and Taco Bell…

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Kotipizza Group shoots for $224.7 million for 3 brands by 2020

February 5, 2018

Kotipizza Group Oyj's board of directors has approved a new strategy and financial goals for the next three years to manage a portfolio of franchised fast…

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3 big pizza trends bring bigger pizza kitchen concerns

By Charlie Lewis Culinary Supply Chain Specialist/Consolidated Concepts    The rate of change in foodservice has always been swift, but technology is…

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Domino's does digital ordering 15 ways on Super Bowl Sunday

February 2, 2018

Domino's is hoping to dominate Super Bowl fans' ordering preferences by giving customers a total of 15 different way to order digitally. 

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&Pizza circles Pi Day to 'put a ring on it'

January 31, 2018

That day every year when the pizza industry hijacks a celebration of the mathematics behind the circumference of a circle — i.e., Pi Day — this year brings a…

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Restaurant tech: What pizza operators need now to woo today's customers

by Christopher Sebes — president, Heartland Commerce

Your customers are a bit like very engaged parents: They have expectations. That is particularly true today when it comes to the tech your brand offers to stay…

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&Pizza debuts winning box design

January 30, 2018

&Pizza has debuted a new pizza box design at all 26 locations, after hosting the "Make Your Mark" contest and naming a Virginia self-taught artist, Marlon…

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