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Customer Service / Experience News & Media

Urban Bricks uses great gadgetry to grow the bottom line

by S.A. Whitehead — Food Editor, Net World Media Group

No one would dispute that the pizza game is one of the most competitive in food service. That's one reason Urban Bricks invests in some useful and creative…

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Who is the 2018 pizza customer? Trend lists speak volumes

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs have been inundated with so-called trends lists for the year ahead over the last three months. This site reviewed some of the major lists and the…

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Positioning POS for an ever-more-competitive future

by Christopher Sebes — president, Heartland Commerce

I believe point-of-sale must catch up with point-of-ordering, and the companies that do this well will win hearts, minds, and market share.

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Pie Five gets bigger ... pie-wise

December 21, 2017

Pie Five evidently knows that if there's anything better than a big ol' pizza pie, it's a bigger ol' pizza pie. The chain is now adding a larger, very…

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What really rocks 'em in food-centric social media? These top 7 2017 campaigns give clues

From Wendy's to Coke, check out seven foodservice companies that won the internet this year.

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A pizza social media manager's guide to 'taming the online beast'

Social media management may be this century's true school of hard knocks, but those who oversee this task at three fast casual brands had some great pointers…

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Pointers for pizza restaurateurs on profitable design

by S.A. Whitehead — Food Editor, Net World Media Group

In the pizza restaurateur's playbook, design seems pretty cut and dried, with big ovens, often lots of brick and an overall "constructive" atmosphere. But that…

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New tool pages customers, tracks wait times and grows to fit chain size

December 6, 2017

Tracking how long customers are waiting for orders or deliveries just got a boost from paging, tracking and guest intelligence tool provider, Long Range…

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Domino’s starts baby registry 9 months after wedding registry

November 29, 2017

Domino's is launching its own baby registry Wednesday, where parents-to-be can select pizza gifts before the sleepless nights begin. A news release said the…

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Pieology CEO on the art of experimenting with live-action customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Data drives today's restaurateur, and Pieology has taken that idea to a new and lively level at its R&D location in California.

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Blaze, Beefsteak, McAlister's chefs on the 3 legs that support great menu innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The world for chefs at pizza brands typically must fit in a circular, crusted pie, but within those confines, there's plenty of room for creativity. But as was…

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Pizza Press goes national by staying local

November 21, 2017

The Pizza Press plans to open 30 locations by early next year, and chain leadership said each one will have a local focus, unique to its area. A news release…

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Chuck E. Cheese: Where a parent can (finally) be a parent

by Cherryh Cansler — Editor, FastCasual.com

Fast Casual Editor Cherryh Cansler — aka Lincoln's mom — heads to the brand new Chuck E. Cheese in Kansas City to find things have really changed ... and for…

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Aloha-Monkey integration boosts catering, delivery, takeout

November 17, 2017

NCR Corp. has integrated MonkeyMedia Software for delivery with the NCR Aloha POS system. With the integrated system, orders are injected directly into Aloha…

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Your pizza POS: The argument for renting

by Christopher Sebes — president, Heartland Commerce

The positives to consider when considering whether to rent or own your POS.

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Gen Z spends most their cash on restaurants: 4 ways pizza operators can get it

November 3, 2017

Generation Z— that millennial cohort born between the mid-1990s and mid-2000s — is the subject of a lot of restaurateurs' attention these days. After all, this…

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Fresh Brothers brings ‘whiteout’ to Southern Cal

November 2, 2017

Southern California pizza brand Fresh Brothers is blanketing its patrons with snowy white for the holidays with the debut of a White Pizza this week. The pie…

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New tool brings third-party catering delivery to restaurateurs nationally

November 2, 2017

MonkeyMedia Software and on-demand delivery platform DoorDash have partnered to cater to restaurant catering operations. Their new cloud-based takeout…

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Halloween: Rant, rave or review the night that was with us

by S.A. Whitehead — Food Editor, Net World Media Group

Share your wins, losses and laughs with us this Hallow's eve for a story on the challenges of meeting tonight's epic pizza demands and how operators meet them…

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Today’s diners want more, spend  less, like virtual restaurants

October 31, 2017

Today’s restaurateur had best be the type that literally thrives on competition because a new study shows that staying ahead in their business is increasingly…

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