The anti-app: why messaging is the new loyalty program

More than 60 percent of smartphone users download an average of zero apps every month, and most of those are opened only once. Roughly 75 percent of consumers…

Why 367 more days? A debriefing on the menu labeling delay

by Betsy Craig — pres, menutrinfo.com

Taking a step back from the new year-long extension in enforcement activation for menu labeling, brands need to give some thoughts to the road ahead and their…

'Do you deliver ... profits?' This webinar does

by S.A. Whitehead — Food Editor, Net World Media Group

Mastering delivery isn't easy, but this free May 18 webinar is a great place to learn how to re-ignite your program.

Future franchisees are watching: What do they see in you?

by S.A. Whitehead — Food Editor, Net World Media Group

Three restaurant industry leaders talk about branding strategy when it comes to the essential task of drawing franchisees in for business.

Papa Murphy's tests the delivery waters via Amazon Prime

April 28, 2017

Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…

Restaurant AI study gathers guest experience data

April 28, 2017

SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant…

Summit summations: Dallas event delivers Texas-sized dividends

Katie Fuhrman of MomentFeed; Kimberly Brastad of Dairy Queen; Keith Hill of I Love Bacon; Jamal Bara of Waterfall; Demetra McLain of DW's Subs and Jacquelyn…

Commodities: Cheese prices up, wheat drops

by S.A. Whitehead — Food Editor, Net World Media Group

There was good and bad news on the pizza-maker's trading tally sheet this week, as most stocks saw a bump in value. Prices for essential commodities, however…

3 execs describe how to take on the world without losing your brand

by S.A. Whitehead — Food Editor, Net World Media Group

Taking a brand to another country is one of the most complex challenges a brand's leadership can undertake. At the Restaurant Franchising and Innovation Summit…

Employee bullying claims can bury your business

by Lindsay Ayers — Attorney, CDF

It can happen under the surface of face-to-face employee interactions, but it's still brutal and even can end up in a lost life, particularly in the stressful…

10 reasons to attend the 2017 ICX Summit

by Christopher Hall — w, t

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

Mobile Vending University helps prepare food truck owners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mobile Vending University provides a certified course in operating a food truck in Pasco, Washington. The attendees are taught by subject matter experts in all…

Required restaurant allergen training: Wave of the future?

by Betsy Craig — pres, menutrinfo.com

Many jurisdictions nationally may not yet have regulations mandating how restaurants can best keep customers free from allergens and other food safety threats.

Papa John's turns to antiquity to meet latest pizza trend

April 19, 2017

Sorghum, teff, amaranth and quinoa are all grains used in antiquity. But the food service industry is embracing them as among the trendiest edibles going — one…

Restaurants dish out savings to soothe the stressed tax filer

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurants are doing their part to calm the masses with money-saving deals on Tuesday, the nation's day of shared tax-paying pain.

Capturing today's diners? A lot of it is still about 'the money'

Even with the surprises that the AlixPartners diners' preferences poll has shown this week, in many ways it still all comes down to the fact that customers…

Yelp's restaurant review data gets much easier to use

April 14, 2017

Restaurant social media managers at the Restaurant Franchising and Innovation Summit in Dallas last month clearly identified Yelp as the go-to source of…

Study: Many consumers lukewarm on restaurant tech, loyalty programs

April 13, 2017

The new trends survey from AlixPartners provides some significant surprises concerning consumers' views of restaurant technology, loyalty programs, third-party…

Operators and vendors join forces to set supply chain best practices

April 12, 2017

Foodservice supply chain company, HAVI, has joined with the International Foodservice Manufacturers Association, food industry consultants at Kinetic12 and…

Study: Wanderlust is stealing restaurant dollars

April 12, 2017

Consumers' love of travel is slicing into the food service sector's pie, potentially creating a defining moment for the restaurant industry.