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Customer Service / Experience News & Media

Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…

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Little Caesars Pizza Portal opens door to 'people-less' QSR experience

August 9, 2017

 Little Caesars this week announced it's testing a new tech that basically melds mobile ordering, automatic pick-up and vending to create a new way for…

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Papa John's gluten-free crust goes national ... and back to prehistory

August 9, 2017

Sometimes you have to go way back to get ahead in today's restaurant business. That's exactly what Papa John's has done with its new gluten-free, wheatless…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Kiosks killing restaurant jobs? Don’t let the doomsayers distract you

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In time, the consumer media will get tired of pursuing a story that isn’t a story. The real challenge facing the restaurant industry is finding enough workers…

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Blaze Pizza to debut 4th Boston location

August 2, 2017

Blaze Pizza will open its fourth Boston-area unit on Aug. 3, according to a press release. The location will be opened on Boston University's campus and will…

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Learning from Chipotle: 4 food safety program guidelines

by Niall Keane — CEO of SynergySuite, SynergySuite

Chipotle has been repeatedly troubled by food safety concerns, causing its stock to drop and its fan base to dwindle. 23 years ago, Jack in the Box faced a…

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Cottage Inn Pizza eyes aggressive franchise growth

August 2, 2017

Cottage Inn Pizza began 2017 with three franchise units in Michigan and one in North Carolina and plans to accelerate its franchising initiative during the…

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Pie Five Plano launching updated restaurant design

August 2, 2017

In an effort to spice up its offering, Pie Five debuted has debuted a new restaurant design in Plano, Texas, and released a 14-inch pizza, wine, wings and…

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Oracle Hospitality debuts Data Science Cloud Services

August 1, 2017

Restaurant operators worldwide can now use Oracle Hospitality's Data Science Cloud Services to quickly analyze system-wide performance data and act on that…

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New way to 'try on' best new bottom line-building restaurant tech

July 25, 2017

POS device provider ParTech has partnered with cloud-based API software developer Omnivore to bridge the gap between restaurants and the tech developers and…

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A sneak peek at Martina hits Instagram

July 21, 2017

Danny Meyer's new fast casual pizzeria concept, Martina, was teased in a July 19 live video on the restaurant's Instagram page, according to an Eater article.

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MOD Pizza taps former Panera, Starbucks exec as COO

July 21, 2017

MOD Pizza has hired Paul Twohig to be its first COO and oversee MOD's 235-plus locations in the U.S. and the U.K., according to a press release.

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Toast and Paytronix announce integration

July 20, 2017

Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…

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Are kiosks the next step for restaurant-based digital signage?

by Jeff Hastings — CEO, BrightSign

There's a lot of buzz surrounding the rise of self-order kiosks in dining establishments, especially quick-serve restaurants. As digital menu boards approach…

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Locali chooses Fransmart to accelerate franchising

July 19, 2017

Locali is partnering Fransmart to take its franchised natural food concept, with an organic-based deli menu, nationwide, according to a press release.

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Former NFL tight end opens OK City Pie Five unit

July 19, 2017

Billy Bajema, a former Oklahoma State and NFL tight end, is getting ready to open Pie Five's fifth Oklahoma location and its fourth in the Oklahoma City area…

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Round Table Pizza finalizes holistic digital-ordering solution

July 12, 2017

Round Table Pizza has completed its analysis of a dozen digital-ordering providers and concluded that  Onosys is the right fit for its 450 units, according to…

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Be my 'bBff': Marketing guru says best brands 'participate' in diners' lives

by S.A. Whitehead — Food Editor, Net World Media Group

Brands with the most loyal and committed customers know you only earn super-loyalty when you participate in customers' lives, says veteran marketing guru…

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