Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

Chuck E. Cheese unveils new online game and double ticket promo

January 9, 2013

Chuck E. Cheese fans can win up to 50 free tickets for playing the chain's new online game, Chuck E. Rocks. Additionally, those who bring the game's free…

Clean restaurants build customers' confidence

by Ed Zimmerman — President, pizza.com

Consumers consistently site dirty bathrooms as the primary reason for not returning to restaurants.

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

Papa John's offering BOGO pizza to loyalty members

January 3, 2013

Through Jan. 7, Papa John's is offering its Papa Rewards members a free pizza if they place another order of $12 or more.

Report: Consumers likely to share complaints about restaurant cleanliness

December 28, 2012

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…

Commentary: Rising consumer interest in food makes 2013 look prosperous

December 20, 2012

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

Chuck E. Cheese unveils new interactive website

by Alicia Kelso — Editor, QSRWeb.com

December 20, 2012

In an effort to shift its marketing focus to parents, Chuck E. Cheese offers the ability to pre-plan visits to its restaurants.

NCR Aloha integrates with E la Carte's tablets to enhance restaurant experience

December 19, 2012

E la Carte, developer of the Presto tablet tableside ordering system for the hospitality industry, announced that it has entered into a strategic agreement…

Patxi's Pizza provides local marketing support for fundraising campaign

December 19, 2012

Patxi's Pizza announced that its "52 Weeks of Giving" community fundraising program raised more than $83,000 in 2012. This is up from $55,000 raised in 2011.

Experts predict 2013 restaurant trends

by Alicia Kelso — Editor, QSRWeb.com

Expect mobile and human resources technology to grow significantly.

Is your catering experience scalable and predictable?

by Erle Dardick — CEO, Monkeymedia

It's time to think of the off-premise sales opportunity as the fastest growing opportunity our restaurants have.

Digital menu provider upgrades software

December 12, 2012

Noventri, a digital menu provider, has updated its Noventri Suite digital signage/menu software. The most impressive feature of the new release, Version 2.6…

Points-based mobile loyalty service now available for small operators

December 12, 2012

A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants.

Uncle Maddio's rewards return customers with free meal

December 6, 2012

Uncle Maddio's is hosting a customer appreciation "Bounce Back" day all day today and Dec. 7. As part of the promotion, customers who order their favorite…

Technomic outlines restaurant visit drivers

December 5, 2012

Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions.

Obamacare comments hurt Papa John's reputation

by Alicia Kelso — Editor, QSRWeb.com

December 3, 2012

Anti-Obamacare comments from Papa John's CEO/founder John Schnatter, as well as a major Applebee's franchisee, appear to have driven down both chains' consumer…

5 features that frustrate restaurant website visitors

Every frustration that you eliminate from your restaurant's website removes a barrier that stops a visitor from becoming your customer.

Study: Brand social media connections drive purchase behavior

November 28, 2012

A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a…

How to grow catering sales starting tomorrow

Takeout, dine-in, curbside and catering are all very different products and services and your customers will come for each of these reasons if you do a good…