Deli meat supplier launches loyalty program

August 12, 2014

Supplier Norbest Inc. recently announced the launch of a new loyalty program for customers that allows customers to earn points on qualifying products and…

4 ways restaurants can optimize the customer experience through mobile

Mobile searches related to restaurants have a conversion rate of 90 percent with 64 percent converting within the hour.

Mobile CRM is a game changer that puts every restaurant on an even playing field

by Jitendra Gupta — Mobile CRM Director, Punchh

Heavy users of a brand do respond to rewards, but most customers prefer nuanced benefits, like special status as a VIP who gets access to private promotions.

Papa Murphy’s scores high for guests’ ‘intent to return’

July 9, 2014

Market Research firm Technomic has released new data examining restaurant guests’ intent to return and their reasons for doing so, which vary by generation…

Agilysys expands restaurant solution to include loyalty, payment gateway

July 8, 2014

Agilysys Inc., a provider of IT and hospitality software and services, announced it has expanded its rGuest product offering to include solutions for online…

A framework for measuring and monitoring mobile app loyalty

Even the most loyal customer evaluates every touch point and interaction with a business.

Paytronix adds four POS integrations to its rewards platform

June 30, 2014

Paytronix Systems Inc. announced that it has expanded its rewards platform with integrations to four additional POS systems, including Par Pixel Point, Digital…

Reward and loyalty programs for your catering customers

by Erle Dardick — CEO, Monkeymedia

Provide your customers with the option to select which program they prefer.

Paytronix launches rewards solution for multiunit chains

June 18, 2014

Paytronix Systems Inc. has introduced its new EXPRESS Pilots program designed specifically to help restaurant and retail chains create and deploy a new rewards…

How to craft a loyalty program for active social networkers

June 5, 2014

New research from Mintel shows that posting food pictures has gone beyond a few fringe foodies and is infiltrating the mainstream: 13 percent of those who have…

Restaurant insiders highlight the latest mobile ordering, loyalty trends

Now, consumers want on-demand apps that can allow them to receive faster service and more accurate orders.

3 reasons why the Starbucks app would fail at your restaurant

by Noah Glass — CEO, Olo

Without mobile ordering, customers only seem to care about mobile payment if you give them free coffee.

How to surprise and delight your loyal customers

by Jitendra Gupta — Mobile CRM Director, Punchh

Customers spend 15-20 percent more when they order online, so reward them for Web orders.

Lavu iPad POS integrates loyalty platform

April 24, 2014

Lavu Inc., provider of the iPad POS for restaurants, has announced a seamless integration to the loyalty platform offered by LoyalTree.

ZinMobi brings pizza-focused mobile marketing software to North America

April 4, 2014

Ireland-based ZinMobi, a provider of mobile marketing software for pizza chains, has expanded its operations to North America.

Adoption rates for restaurant loyalty programs lower than other industries

March 31, 2014

Despite an increased focus on loyalty apps and loyalty programs by many big-name restaurant brands in recent months, plenty of opportunities remain in the…

Merchant Warehouse acquires loyalty program provider

March 26, 2014

Merchant Warehouse, a provider of payment technologies, announced its acquisition of Opticard, a provider of gift and loyalty programs.

Domino's Pizza tops list of pizza loyalists

February 13, 2014

Brand Keys today released its 18th annual Customer Loyalty Engagement Index, measuring customer loyalty in a variety of categories.

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

The CMO's paradox

by Jake Cohen — CEO Privy, Privy

Seventy-two percent of consumers feel that online promotions or emails they receive don't speak to their interests.