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Customer Service / Experience News & Media

[ON-DEMAND WEBINAR]: How Mid-Market Restaurateurs are Hyper-Focused on Digital Channels for Future Growth

With many fast-casual restaurant concepts having successfully pivoted to off-premise, the desire to re-open the doors to diners may come with hesitation.

Presented by Fast Casual

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Reimagining the Customer Experience

The way consumers interact with your restaurant has changed dramatically over the years. Continuing to meet their expectations is critical to success.

Presented by SpeedLine Solutions

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Consumers leaning into order pickup

June 3, 2020

When it comes to digital restaurant orders, consumers prefer picking them up compared to delivery and are ordering more meals online than ever primarily due to…

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COVID-19 pandemic coverage on Pizza Marketplace

by S.A. Whitehead — Food Editor, Net World Media Group

We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.

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Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

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Solving a pungent pizzeria problem: The unwanted whiff of weed

by Andy Piucci — Vice President of Sales North America, Fragrance Delivery Technologies

Recreational marijuana is a fact of life in 11 states and Washington, D.C. and that's not necessarily good news to some pizzeria customers who find the scent…

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Sweetgreen named FastCasual's top brand of 2020

Sweetgreen, a 104-unit salad chain, topped the 2020 list of Fast Casual Top 100 Movers & Shakers, and Fazoli's took home the Excellence in Food Safety Award.

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Freddy's tackles 'hospitality through a speakerphone' + lawfirm unravels confusion surrounding stimulus funds

by S.A. Whitehead — Food Editor, Net World Media Group

Freddy's Co-founder and COO Scott Redler discusses the challenge of customer service via drive-thru and delivery. Then, Messner Reeves attorneys Rachel Farr…

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Benefits of Kitchen Displays Systems

The kitchen represents the heart of a restaurant. Of course, the front counter and dining areas play pivotal roles in the operation as well, feeding into the…

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Pizza Hut launches 'contact-less' pickup nationally

April 16, 2020

Pizza Hut has now added what it calls "contact-less curbside pickup" at participating restaurants nationwide, available to customers who check a designated box…

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DC home pizza-makers 'bake it out' in Paisano's 'Make-at-Home' pizza contest

April 7, 2020

Washington, D.C.-area Paisano's pizza has launched a Make-at-Home Pizza Contest that runs through April 23, awarding of pizza for life for one family and…

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Pizza brands fill up hearts, grocery carts with incentives for orders

April 1, 2020

Philosopher Francis Bacon, once famously said, "If the mountain will not come to Muhammad, then Muhammad must go to the mountain."

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PAR introduces contactless order solution for restaurants

March 24, 2020

PAR, a provider of cloud-based point-of-sale solutions to restaurants, has introduced a solution that utilizes its online ordering system and a QR code to…

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Fresh Brothers Pizza takes it to the 'next level' with Jumanji

March 24, 2020

Fresh Brothers Pizza is catering to its sheltered-in-place customers with a movie night bundle package that include a large one-topping pizza, six fresh knots…

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The Big Shift: Transition to 'delivery only' tough, but potentially lifesaving

by S.A. Whitehead — Food Editor, Net World Media Group

The pandemic that has now got the U.S. restaurant industry in a stranglehold is forcing many brands to delivery-only operations, which not only is requiring…

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Papa John's ekes out a win in trading, other public brands drop over tough week

by S.A. Whitehead — Food Editor, Net World Media Group

Papa John's actually managed to climb during trading over the last devastating week for the restaurant industry. Other publicly traded brands did not fare so…

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Adapting to the new normal: Vendors offer free services to restaurant operators

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant operators are scurrying to completely revamp operations to meet the needs of a more or less "locked-in" customer through delivery, drive-thru and…

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Domino's rolls out Pie Pass to expedite carryout orders

February 17, 2020

Domino's is rolling out a new tech that lets carryout customers who order and pay online immediately grab their orders in stores without having to wait in…

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The pizzeria winter doldrums sales stimulation tipsheet

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

While Valentines Day later this week will pick up sales at many pizza brands, there are still the other 364 days of the year that sales must be sustained. Read…

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US restaurants vs coronavirus: The very real things US brands can do now

by S.A. Whitehead — Food Editor, Net World Media Group

No, the coronavirus is not a major health threat in the U.S. at this time. But the fact is, that could quickly change, and there are some very real…

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