Gift Cards to Drive the 2020 Holiday Shopping Season

The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.

Pandemic-era pizza catering swings toward social over business

by S.A. Whitehead — Food Editor, Net World Media Group

Workers are home-bound, meetings are virtual, and health and safety are a primary concern. These are the factors that have dried up once-healthy corporate…

Optimize Technology to Deliver Better Customer Loyalty & Engagement

When it comes to driving loyalty and increasing profitability through customer relationships, here are four technology-driven tactics imperative to a…

A pizza restaurateur's guide to COVID-era profitability

The sweet spot when it comes to profitability for pizza brands is 75% capacity. But how is that achievable when the pandemic forces restaurateurs to cut…

7 benefits of taking the Fast Casual Executive Summit virtual

by Cherryh Cansler — Editor, FastCasual.com

The virtual version of the Fast Casual Executive Summit is Oct. 20-21. Registration is open and is free to the first 500 restaurant executives who sign up.

QSRs: 'Cleanliness is the new ambiance'

by S.A. Whitehead — Food Editor, Net World Media Group

Coming clean takes on a whole new meaning for QSRs in the time of COVID-19.

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

QSR customer satisfaction: Dunkin' outdoes Starbucks, Domino's dominates Papa John's

In the fine art of keeping happy customers, there were a few upheavals and a newcomer or two.

Domino’s rolls out car-side delivery

June 29, 2020

With delivery and carryout serving as the main sales channels for most brands, Domino's is combining the two to cater to the carryout customer who wants the…

Making Your Restaurant Safe Again - Give Guests Confidence to Return

We looked at a recent study of top things people say are important as they look at dining again, and how you can provide those things to bring your customers…

Presented by SynergySuite

[ON-DEMAND WEBINAR]: How Mid-Market Restaurateurs are Hyper-Focused on Digital Channels for Future Growth

With many fast-casual restaurant concepts having successfully pivoted to off-premise, the desire to re-open the doors to diners may come with hesitation.

Presented by FastCasual.com

Reimagining the Customer Experience

The way consumers interact with your restaurant has changed dramatically over the years. Continuing to meet their expectations is critical to success.

Presented by SpeedLine Solutions

Consumers leaning into order pickup

June 3, 2020

When it comes to digital restaurant orders, consumers prefer picking them up compared to delivery and are ordering more meals online than ever primarily due to…

COVID-19 pandemic coverage on Pizza Marketplace

by S.A. Whitehead — Food Editor, Net World Media Group

We've gathered all the ongoing coverage across our food service websites here in one story, which will be added to on a daily basis as news breaks.

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

Solving a pungent pizzeria problem: The unwanted whiff of weed

by Andy Piucci — Vice President of Sales North America, Fragrance Delivery Technologies

Recreational marijuana is a fact of life in 11 states and Washington, D.C. and that's not necessarily good news to some pizzeria customers who find the scent…

Sweetgreen named FastCasual's top brand of 2020

Sweetgreen, a 104-unit salad chain, topped the 2020 list of Fast Casual Top 100 Movers & Shakers, and Fazoli's took home the Excellence in Food Safety Award.

Freddy's tackles 'hospitality through a speakerphone' + lawfirm unravels confusion surrounding stimulus funds

by S.A. Whitehead — Food Editor, Net World Media Group

Freddy's Co-founder and COO Scott Redler discusses the challenge of customer service via drive-thru and delivery. Then, Messner Reeves attorneys Rachel Farr…

Benefits of Kitchen Displays Systems

The kitchen represents the heart of a restaurant. Of course, the front counter and dining areas play pivotal roles in the operation as well, feeding into the…

Pizza Hut launches 'contact-less' pickup nationally

April 16, 2020

Pizza Hut has now added what it calls "contact-less curbside pickup" at participating restaurants nationwide, available to customers who check a designated box…