KFC, Pizza Hut launch 'contactless' delivery in China amid virus fears

February 4, 2020

In China, where the coronavirus has taken its heaviest toll thus far, Yum Brands' KFC and Pizza Hut stores have initiated contactless delivery as part of the…

Domino's, Papa John's, pizza ingredient prices all down last week

From wheat and cheese to the gas that fires pizza ovens and powers delivery vehicles, all major pizza commodity prices took dives last week. The bad news is…

How self-service ordering kiosks are transforming QSRs

While the QSR experience is typically quite simple, the introduction of more advanced technology -- namely self-service food ordering kiosks -- over the course…

Presented by KioskMarketplace.com

Papa John's makes play for mid-day with piadina-esque debut

January 31, 2020

As QSRs clamor over breakfast, maybe the next big battlefront for pizza will be lunch. At least Papa John's is hoping its customers will be moving in that…

How AI can revolutionize your restaurant

by Adam Ross — General Manager, Americas, Deputy

Like any other industry, restaurants are under relentless pressure to satisfy the soaring expectations of consumers, who are keen on more personalization and…

How Domino's connects corporate execs to reality of store life

by S.A. Whitehead — Food Editor, Net World Media Group

Store-level employees are often on the receiving end of corporate dictums that may not always sync with pizza restaurant reality. Enter Domino's Pizza Prep…

What pizza operators can learn from Domino's use of AI

by S.A. Whitehead — Food Editor, Net World Media Group

Tuesday, Pizza Marketplace told you about Domino's use of AI to boost the customer experience. Today, we break down what restaurateurs can take away from the…

Domino's digs into GPUs' data-churning mega-muscle to transform customer experience

by S.A. Whitehead — Food Editor, Net World Media Group

Domino's has discovered a virtual goldmine in the data-handling computer power of a resource once confined to the picture-heavy needs of video gaming — the GPU.

Self-order kiosks are on a roll in U.S. restaurants

It’s no secret – self-order kiosks are on a roll in the U.S., which is catching up to Europe, where they are already commonplace. The reasons are multi-fold.

Presented by KioskMarketplace.com

California Pizza Kitchen stores tap into customer intelligence platform

January 13, 2020

California Pizza Kitchen has tapped restaurant intelligence platform, Yumpingo, to bring real-time guest insights to the 240-plus unit brand, according to a…

Grubhub addresses phone order snafu

January 9, 2020

Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…

Little Caesars makes big jump into delivery

January 6, 2020

Longtime pizza delivery holdout, Little Caesars, announced Sunday they are getting into the increasingly important food delivery game by partnering with…

Blendid installs its second robotic smoothie kiosk

December 31, 2019

Robotic self-serve smoothie kiosk-maker, Blendid, has  installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…

2019's top pizza reads: century-old pizzeria restoration to futuristic pie prep

by S.A. Whitehead — Food Editor, Net World Media Group

The final year of the 2010s had Pizza Marketplace readers looking back nearly a century to learn about restoring historic buildings for pizzerias, as well as…

2020 pizza brand planner/predictor

by S.A. Whitehead — Food Editor, Net World Media Group

As 2019 draws to a close, pizza brands are contending with significant dips in dine-in traffic, as well as peaks in patrons' passion for all things…

Pizza Hut apologizes for its Riley, Tennessee unit's treatment of special needs group

December 19, 2019

A viral Facebook post that alleged employees at a Ripley, Tennessee Pizza Hut rush special needs students through their meals in order to better accommodate…

Technology & CX in Restaurants

As restaurant operators face challenges on a variety of fronts, many are turning to technological tools to enhance how they serve their guests.

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Boston's Pizza spills the beans about US growth

by S.A. Whitehead — Food Editor, Net World Media Group

Popular Canadian born and bred brand, Boston's Pizza, has set its sights on its more southern neighbors, with plans for major expansion in the U.S. and Canada…

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…