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Customer Service / Experience News & Media

Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Networld Media Group

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

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Automating the Future of Food via Pizza

Kitchen operators are increasingly turning to technology to thrive. Once again, pizzerias are leading the way.

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There's nothing to hide at this North Carolina pizzeria

by Mandy Wolf Detwiler — Editor, Networld Media Group

This pizzeria has no freezers or walls, and everything is made in-house. See how Aliño Pizzeria is thriving with a simple concept that still wows.

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Russo’s New York Pizzeria and Italian Kitchen's experience, craftsmanship make it stand out

by Mandy Wolf Detwiler — Editor, Networld Media Group

Russo's New York Pizzeria and Italian Kitchen has 54 units backed by a long history of experience and craftsmanship. After a rebrand, the company is poised for…

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Pincho, Hattie B’s tapping Thanx hidden menu capability

March 18, 2022

Florida-based burger and kebab concept Pincho and Nashville-based Hattie B's Hot Chicken are deploying hidden menus to diners by tapping Thanx Loyalty 3.…

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Five Ways to Drive Sales and Generate Engagement through Digital Signage

To stay competitive, businesses need the ability to effectively inform and engage both customers and staff without draining valuable resources. Learn to drive…

Presented by FastCasual.com

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Smokin’ Oak Wood Fired Pizza & Taproom pairs 2 perennial favorites

by Mandy Wolf Detwiler — Editor, Networld Media Group

What goes better with pizza than beer? At Smokin' Oak Wood-Fired Pizza and Taproom, guests can enjoy both with a self-serve taproom designed to give guests a…

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How To Build A Self-Service Experience You’re Proud Of

Self-service, or “unattended” environments, are the new expectation, and 2022 will officially be the watershed moment for self-checkout technology, adoption…

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Romeo's Pizza operating system, pillars make it unique in industry

by Mandy Wolf Detwiler — Editor, Networld Media Group

Romeo's Pizza is on a hot streak right now. With sales up 26%, and a rewards program that boasts a 300% growth last year, the Ohio-based brand is ready for the…

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Mobile orders on rise, long pickup wait times lead to frustration

February 24, 2022

Mobile orders continue to rise and customers generally approve of restaurants' apps but longer wait times for mobile pickups and orders not ready at pickup are…

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Marco's big growth strategy not just about pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Marco's Pizza has more than 1,000 units with plans to grow to 1,500 by 2023. Its strategy isn't just about great pizza.

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Putting a face to faceless transactions: Four ways to maintain invaluable connections with customers

The famous theme song from “Cheers” perfectly put words to the ultimate rapport restaurants want with their customers. These days, though, building a…

Presented by FastCasual.com

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Mici Italian has big plans for 2022

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mici Italian has seven units in the Denver area. The company is poised for growth and has plans to double its size in 2022.

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Curry Pizza House blends Indian culture with Italian fare

by Mandy Wolf Detwiler — Editor, Networld Media Group

Curry Pizza House is manned by first-generation Indian Americans. The California-based company has expanded outside the Bay area now with 12 units and is…

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Pandemic isn't slowing down Zalat Pizza’s growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

Zalat Pizza just opened its first store outside the Dallas-Ft .Worth market, marking its seventeenth store in total. Eight more units are planned, and the…

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How Fat Boy's Pizza expanded despite pandemic

by Mandy Wolf Detwiler — Editor, Networld Media Group

Louisiana-based Fat Boy's Pizza is set to open its seventh unit next year, taking the brand outside its home state. The company has managed to grow despite the…

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Black Box Intelligence: Promising Insights for the QSR Industry

Black Box Intelligence shares findings on sales recovery from data spanning the last two years, as well as the challenges restaurants are still facing during…

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How your brand image hinges on customer experience

by Lisa van Kesteren — CEO, SeeLevelHX

Restaurants need to examine their current customer experience given today’s environment to determine how to meet consumer expectations while continuing to…

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