Grubhub addresses phone order snafu

January 9, 2020

Grubhub customers will be hearing a new prompt when placing a call to a restaurant using the ordering app, which will direct them to press the No. 1 to place…

Little Caesars makes big jump into delivery

January 6, 2020

Longtime pizza delivery holdout, Little Caesars, announced Sunday they are getting into the increasingly important food delivery game by partnering with…

Blendid installs its second robotic smoothie kiosk

December 31, 2019

Robotic self-serve smoothie kiosk-maker, Blendid, has  installed its second location, this one at Sonoma State University's Charlie Brown Café earlier this…

2019's top pizza reads: century-old pizzeria restoration to futuristic pie prep

by S.A. Whitehead — Food Editor, Net World Media Group

The final year of the 2010s had Pizza Marketplace readers looking back nearly a century to learn about restoring historic buildings for pizzerias, as well as…

2020 pizza brand planner/predictor

by S.A. Whitehead — Food Editor, Net World Media Group

As 2019 draws to a close, pizza brands are contending with significant dips in dine-in traffic, as well as peaks in patrons' passion for all things…

Pizza Hut apologizes for its Riley, Tennessee unit's treatment of special needs group

December 19, 2019

A viral Facebook post that alleged employees at a Ripley, Tennessee Pizza Hut rush special needs students through their meals in order to better accommodate…

Technology & CX in Restaurants

As restaurant operators face challenges on a variety of fronts, many are turning to technological tools to enhance how they serve their guests.

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

Boston's Pizza spills the beans about US growth

by S.A. Whitehead — Food Editor, Net World Media Group

Popular Canadian born and bred brand, Boston's Pizza, has set its sights on its more southern neighbors, with plans for major expansion in the U.S. and Canada…

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…

Yum China wins Top Employer China for 2nd straight year

December 4, 2019

For the second consecutive year, Yum China Holdings, Inc. took home Top Employer China for 2020. The award is presented by global certification program, Top…

Are Pizza Hut Tyler, Texas grocery kiosks 1st part of 500-store transition in US?

by S.A. Whitehead — Food Editor, Net World Media Group

Kroger's is getting into the restaurant business and Pizza Hut is plunking down its stores right in the middle of the grocery business as the idea of the…

Domino’s halves online pizza prices through Saturday

December 2, 2019

From now through Dec. 8, Domino's is extending its Cyber Monday deal of half off all online orders for menu-priced pies, a news release said.

Does your pizzeria suck the cheer right out of staff this season?

Another holiday season is officially off and running this week and along with it are the increased demands many pizzerias place on their in-store teams this…

A bitter pill: Jack in the Box, Chicken Salad Chick's, Mutt's Canine Cantina leaders discuss responding to reviews

by S.A. Whitehead — Food Editor, Net World Media Group

You might well say that restaurant success today is actually "written in the stars," since those stars are the measurement of the positive and negative reviews…

Togo's 2020 transformation: 'It's not just new paint'

by S.A. Whitehead — Food Editor, Net World Media Group

Ask anyone who's made a deli sandwich, they'll tell you, making these mouthwatering monstrosities is both time and labor-intensive. But 48-year-old Togo's has…

McDonald's tests cash-accepting self-order kiosks; will retrofits be needed?

November 14, 2019

McDonald's, which has pioneered the use of self-order kiosks, is testing kiosks that also accept cash, the company told Kiosk Marketplace via email. Cash users…

Delivering a frictionless guest experience: one size doesn't fit all

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology allows restaurants to deliver a better guest experience, but companies still need to test new solutions since no one tool meets all companies…

The scary side of ghost kitchens

by Ray Reddy — CEO and Co-Founder, Ritual

Pizzerias have long been THE spots in the neighborhood where people meet, make connections and truly build a community. But what happens when those meeting…

Best practices for integrating carryout

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By envisioning the carryout business as a component of an emerging, integrated digital ecosystem, restaurant decision makers can allocate resources in a way…