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Customer Service / Experience News & Media

Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

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Organ Stop Pizza one of last 'pizza and pipes' concepts

by Mandy Wolf Detwiler — Editor, Connect Media

In the 1970s and 80s, pizza and pipe organ restaurants were popular. Now there are only two left in the U.S. and Organ Stop Pizza has a mighty organ that's…

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What Is Barcode Technology, And How Does It Impact Retailers In 2022?

Barcode scanners have progressed beyond POS checkouts. Learn how they can help your business succeed!

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Happy Joe's ready for growth, focuses on product over price

by Mandy Wolf Detwiler — Editor, Connect Media

Happy Joe's Pizza & Ice Cream has become a Midwestern mainstay with a wide variety of pizzas. The brand has more than 30 units in the pipeline.

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

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Brothers bring taste of Detroit to Austin, Texas

by Mandy Wolf Detwiler — Editor, Connect Media

Can Detroit-style pizza work in Austin, Texas? Yes, say the owners of Via 313, which has eight units in the Austin area.

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Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Connect Media

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Connect Media

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

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The Loyalty Iceberg: Creating Human Centered Experiences

For a long time, customer loyalty has focused on two things: signups and discounts. Now we know that when it comes to creating enduring customer relationships…

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Ghost Kitchens Give Restaurants New Life

To take advantage of the growing delivery segment while at the same time maximizing kitchen space, many restaurants have begun operating virtual brands, also…

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Coal-fired ovens, strong customer focus drive Grimaldi's franchise strategy

by Mandy Wolf Detwiler — Editor, Connect Media

Grimaldi's is capitalizing on a century-old baking style utilizing coal-fired ovens and now, with operations all in place, the company is embracing franchising.

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Examining alternatives to raising menu prices

by Mandy Wolf Detwiler — Editor, Connect Media

In the second part of a two-part series on raising prices, we examine how much is too much and potential alternatives to increasing prices.

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Leveraging Market Disruptions to Enhance Your Brand Experience

Restaurants have faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of…

Presented by FastCasual.com

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How to determine when it's time to boost menu prices

by Mandy Wolf Detwiler — Editor, Connect Media

In part one of a two-part series, we take a look at making the decision to raise prices and how to do so without losing the customer base.

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Automating the Future of Food via Pizza

Kitchen operators are increasingly turning to technology to thrive. Once again, pizzerias are leading the way.

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There's nothing to hide at this North Carolina pizzeria

by Mandy Wolf Detwiler — Editor, Connect Media

This pizzeria has no freezers or walls, and everything is made in-house. See how Aliño Pizzeria is thriving with a simple concept that still wows.

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Russo’s New York Pizzeria and Italian Kitchen's experience, craftsmanship make it stand out

by Mandy Wolf Detwiler — Editor, Connect Media

Russo's New York Pizzeria and Italian Kitchen has 54 units backed by a long history of experience and craftsmanship. After a rebrand, the company is poised for…

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