Red Book Connect names CEO

May 2, 2013

Red Book Connect, a global service-driven technology solutions company serving the restaurant industry, has appointed Larry A. Abramson as its chief executive…

Domino's CEO not worried about emergence of fast casual pizza

by Alicia Kelso — Editor, QSRWeb.com

The big pizza players are taking share away from regionals and independents because of their technology advantage.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Chuck E. Cheese's ranked most kid-friendly restaurant

April 30, 2013

Chuck E. Cheese's has been named the No. 1 kid-friendly restaurant by Technomic's Consumer Restaurants Brand Metrics program, which compiles consumer data…

Study: Consumers want e-commerce, loyalty options from restaurants

April 30, 2013

A new survey from EMN8 shows that consumers want the option of ordering food online from their favorite QSRs.

Square CEO: Register's new features speed up service

by Alicia Kelso — Editor, QSRWeb.com

Legendary basketball coach John Wooden used to ingrain the fundamentals in his players' heads. He'd teach grown men how to tie their shoes before they'd even…

Papa John's fans can earn loyalty points by watching TV

April 25, 2013

A new email campaign created by Papa John's in partnership with Viggle encourages users to "check-in" to their favorite TV shows and earn rewards from the…

Pizza Hut goes after gamers with Xbox ordering app

April 23, 2013

Microsoft and Pizza Hut claim this is the first branded app to offer the ability of purchasing goods straight from a gaming console.

Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms

April 23, 2013

Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration…

Snapfinger app adds more mobile options for restaurants

April 23, 2013

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables…

CiCi's Pizza adds to-go option for its signature buffet

by Alicia Kelso — Editor, QSRWeb.com

The brand's new Crisp Baked Wings have generated 40 percent more sales than its previous coated wings.

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Domino's Tracker adds Yelp customer feedback feature

April 17, 2013

Domino's Pizza has updated its Domino's Tracker with a new experience exclusive to customers who order the chain's new Handmade Pan Pizza.

Pie Five CEO: Fast casual pizza category fills a void

by Alicia Kelso — Editor, QSRWeb.com

By finding the right equipment, the brand has combined individualized, customized and fast.

Why tablets deserve a spot on your restaurant's technology menu

by Duessa Holscher — marketing, Granbury Restaurant Solutions

Restaurants are interested in adoption for a variety of purposes, including running their point-of-sale system in store, implementing self-serve ordering…

Leaf launches POS tablet for limited-service restaurants

April 11, 2013

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

Consumers rate Papa Murphy's as top overall restaurant chain

by Alicia Kelso — Editor, QSRWeb.com

The take-and-bake pizza chain ranked high for check and payment handling, cleanliness, order accuracy, value, convenience and takeout attributes and more.

Cintas' Battle of the Bowls restroom competition is back

April 1, 2013

Cintas Corporation is now accepting nominations for its annual America’s Best Restroom Contest, where the “Top 10 places to go—when you’ve got to go” are…

Mean Green Cleaner gets 'meaner'

March 29, 2013

Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time…