Mobile apps strengthen brand-consumer relationships

A branded mobile app provides a direct link to loyal customers and provides new and powerful customer-level data.

OpenTable introduces app for Facebook sharing

March 1, 2013

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and…

Domino's New Zealand launches real-time feedback app

March 1, 2013

A new app allowing customers to rate their feedback in real time on Facebook has been introduced by Domino's Pizza New Zealand.

Chick-fil-A, Dunkin' and Sonic earn high customer service scores

February 28, 2013

Based on a study of 10,000 U.S consumers, the Temkin Experience Ratings released the top 12 companies for customer service. The survey included 246 companies…

Domino's taps into college crowd with self-service kiosks

February 27, 2013

Domino's Pizza franchisee Mark Talarico is deploying self-service kiosks in the Tropicana Student Housing residence halls for UC Santa Barbara and Santa…

Papa John's UK ramps up customer loyalty program

February 26, 2013

Papa John's is heavily investing in its Papa Rewards loyalty program in the United Kingdom, including through a new four-week "customer acquisition program…

SPIN! offers vouchers to make up for blizzard closings

February 25, 2013

Five of SPIN! Neapolitan Pizza restaurants were forced to close last Thursday because of a blizzard that blew through Kansas City, Mo.

How mobile can drive profits and differentiate your brand

According to a University of Chicago study, customers accelerate their purchase frequency by 20 percent when they're close to earning a reward, and they…

10 ways to build your restaurant catering program

by Erle Dardick — CEO, Monkeymedia

Growing catering revenues requires professional business-to-business selling skills.

Restaurant.com adds gaming platform to generate customer loyalty

February 13, 2013

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior…

Report: Restaurants that focus on customer loyalty will win in slow economy

February 12, 2013

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to…

Customers can now order a Domino's Pizza with virtual currency

February 12, 2013

Domino's Pizza has joined a new online startup, Pizzaforcoins.com, that allows consumers to buy a pizza using their virtual currency, also known as Bitcoins.

Emotional engagement is key to driving brand loyalty

February 11, 2013

Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels…

Guests can now text in their pizza orders at Mazzio's

February 7, 2013

Tulsa, Okla.-based Mazzio's Italian Eatery has launched a new system that allows guests to place a previous order from their cell phones.

Chuck E. Cheese hosts Pinterest contest

February 5, 2013

Chuck E. Cheese's has launched a "Flat Chuck E." Pinterest contest that will award five winners a month's worth of family trips to the restaurant.

35 Top Restaurant Apps [Infographic]

by Alicia Kelso — Editor, QSRWeb.com

A look at where restaurant consumers are located in the mobile space.

Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

Pizza players prep for Super Bowl rush

by Alicia Kelso — Editor, QSRWeb.com

Game day is historically the busiest day of the year for pizza operators, who add supplies and staff to keep pace.

Mellow Mushroom delivers surprise to soldier's family

January 28, 2013

A soldier currently serving in Afghanistan wanted to surprise his wife for her birthday with her favorite pizza — Mellow Mushroom. So, he emailed the company…

Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…