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Customer Service / Experience News & Media

Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

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Little Caesars franchisee gone to the dogs

by Mandy Wolf Detwiler — Editor, Connect Media

Vicki Dunn-Marshall owns more than 60 Little Caesars units. Her philanthropy project is Pizza Paws, which raises money for police K-9 units.

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Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.

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5 tips to boost pizza sales this Halloween with your restaurant tech

by Shannon Chirone — SVP, Marketing, HungerRush

Halloween is one of the biggest days for pizza sales. Here are some tips to use your tech and POS system to maximize profits.

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

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Crust Pizza Co. scales in South, plans on growth in Southeast

by Mandy Wolf Detwiler — Editor, Connect Media

Crust Pizza Co. is scaling in the Southeast. With 27 units and 15 planned for next year, the brand could become your latest competition.

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Best local marketing ideas for your pizza operation

by Mandy Wolf Detwiler — Editor, Connect Media

Marketing doesn't have to be costly or difficult. With these eight local marketing ideas, a pizzeria can effectively increase sales and customer involvement…

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by FastCasual.com

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Strategies for handling high delivery demand

by Navi Sidhu — Marketing Specialist, SpeedLine Solutions

In the fast-paced world of the restaurant industry, managing delivery peak hours is crucial for maintaining high customer satisfaction and operational…

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TailGate Brewery owner talks perfect pizza, beer pairings

by Mandy Wolf Detwiler — Editor, Connect Media

Wesley Keegan, owner of TailGate Brewery, gives insight on how adding pizza to his brewery was the perfect match.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Connect Media

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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From classroom to crust: Former teachers build Much Ado About Pizza in California

by Mandy Wolf Detwiler — Editor, Connect Media

Two former teachers take a Shakespearean approach to their carryout pizza shop in Pleasanton, California.

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Slim Chickens CEO gives insight into brand's successes

by Mandy Wolf Detwiler — Editor, Connect Media

Tom Gordon is CEO of Slim Chickens, a fast casual chicken brand with more than 280 units.

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8 strategies to increase pizza sales

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza is a competitive business. Leveraging just one of these eight tips might increase a pizzeria's sales.

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How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

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Chevy Chase Pizza Co on verge of greatness

by Mandy Wolf Detwiler — Editor, Connect Media

Glenn Milano makes pizzas by hand, freezes them and sells them at market. Now he's ready to take the next step by opening a manufacturing plant and pizzeria of…

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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Cicis Pizza leads buffet-style pizza concept with customer-focused tech

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza Marketplace Editor Mandy Detwiler talks to Jeff Hetsel, president of Cicis Pizza, about what makes the company tick, the technology its leveraging for…

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