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Customer Service / Experience News & Media

Unlocking Memorable Restaurant Experiences by Enhancing Brand Consistency

Customers expect standardized experiences and when those expectations are not met, it can cause confusion, misinterpretation of company values, loss of trust…

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Mister O1 proves pizza can be extraordinary

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mister O1 Extraordinary Pizza is helmed by Renato Viola, a pizza chef who hails from Southern Italy. Viola believes in doing one thing really well, and for him…

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Pizza Brands to Watch in 2023

We are honored to introduce the 2023 class of “Pizza Brands to Watch” and we look forward to finding out who makes future lists.

Presented by Mountain Mike's Pizza

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How Another Broken Egg Cafe Dominates the Breakfast and Brunch Category

Join Another Broken Egg Cafe President and Chief Executive Officer Paul Macaluso and Revel Chief Strategy Officer Chris Lybeer for a webinar focused on how…

Presented by SkyTab

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Zoli's brings traditional New York pizza to Dallas

by Mandy Wolf Detwiler — Editor, Networld Media Group

Zoli's pizza was born out of the Neapolitan craze -- some people just didn't like it, so owner Jay Jerrier sought to create a brand serving traditional…

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Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Presented by Star Micronics America

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Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

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Anthony's Coal Fired Pizza & Wings acquisition sets it up for franchising

by Mandy Wolf Detwiler — Editor, Networld Media Group

Anthony's Wood Fired Pizza & Wings was acquired by BurgerFi international in Nov. 2021. A year later, the integration has given Anthony's the support of…

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Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

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5 Strategies to Optimize Your Customers' Online Ordering Experience

Build customer loyalty and strengthen your brand by creating a mobile-first, easy-to-navigate online ordering experience

Presented by SpeedLine Solutions

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Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

Presented by KioskMarketplace.com

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How The POS Can Help Retailers Prepare For The Holidays

The right technology can help short-staffed retailers survive the holiday season and thrive in it. After all, making a positive, lasting impression on shoppers…

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How to maintain your online reputation

by Mandy Wolf Detwiler — Editor, Networld Media Group

Can those dreaded one-star reviews be reversed? Experts say yes if handled correctly.

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How tech stacks are learning to be more intuitive

by Mandy Wolf Detwiler — Editor, Networld Media Group

Today's tech stacks are savvier and more intuitive than ever, but they're also more complex than they were five years ago.

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Webinar: How operators can embrace post-COVID opportunities

November 3, 2022

Customers are still dining off-premise, and that means some are calling to place orders. Hazlnut has found that 18% of all calls are missed and three out of…

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Pizza Leadership Virtual Summit | July 27, 2022

Pizza Leadership Virtual Summit is a half-day livestream event that will bring you tips and tricks for overcoming many of the most pressing challenges that…

Presented by PizzaMarketplace.com

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Derby City Pizza Co. ready to break out of the gates in Louisville

by Mandy Wolf Detwiler — Editor, Networld Media Group

Derby City Pizza Co. in Louisville, Kentucky, has seven stores and is readying for more. Could franchising be in the future? Owner Larry Davis says perhaps, if…

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Conquer Your Omnichannel Strategy With Cloud-Based Solutions

Omnichannel ordering options are an expectation, not an exception. Consumers have become accustomed to patronizing their favorite brands from multiple…

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Mountain Mike's Pizza proves size matters with big pizzas, operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

California based Mountain Mike's has more than 260 stores and is expanding throughout the U.S. The brand is known for its oversized pizzas and plentiful…

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Star Micronics Extends Its Line Of Acclaimed POS Tablet Display Stands

Star Micronics launches new versatile tablet display solutions for retail, hospitality, cannabis, and self-service industries.

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