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Customer Service / Experience News & Media

Punxsy Pizza breaks the mold with unmatched dedication, upscale ingredients

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Anthony started Punxsy Pizza in 2014 after running a mid-level regional franchise for nearly 20 years. Starting with a new name, number and his own…

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Cousins continue family legacy with Artichoke Basille’s Pizza success story

by Mandy Wolf Detwiler — Editor, Networld Media Group

Artichoke Basille's Pizza is a New York City mainstay with 16 units. The brand has begun to franchise, and a store might be coming to your community soon.

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Top LTO Trends Fall/Winter 2023

Earlier this year, we reached out to restaurants across the country to find some of the most mouth-watering options being offered this fall/winter season. We…

Presented by FastCasual.com, FoodTruckOperator.com, PizzaMarketplace.com

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Decoding Labels: The Importance Of Permanent Linerless Labeling In Modern Business

As more businesses adopt labeling technology, find out why linerless labels, especially permanent linerless labels, are becoming so popular.

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Customer service still tops for restaurant staff

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

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Webinar unveils secret sauce for franchise success: Standardization

by Mandy Wolf Detwiler — Editor, Networld Media Group

October 11, 2023

Sam Gerace, CEO of Lineup.ai, and Michael Schatten, VP of operations at fast-casual brand Carrot Express, talk about standardizing operations to increase…

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Wiseguy Pizza shaped by worldly inspiration, dedication to quality

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wiseguy Pizza, launched by Nuri Erol and now owned by Thompson Hospitality, had five locations in the D.C./Maryland/Virginia region. The brand has grown with…

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How Burattino Brick Oven Pizza is redefining the concept of neighborhood pizzerias

by Mandy Wolf Detwiler — Editor, Networld Media Group

Burattino Brick Oven Pizza has three locations and has become a destination location for diners in L.A. and Toronto. The neighborhood pizzeria doesn't have…

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Homegrown Tap & Dough growing from local joint to pizza empire

by Mandy Wolf Detwiler — Editor, Networld Media Group

Homegrown Tap & Dough has three locations with another two on the way. The Colorado-based brand focuses on its food quality and customer service to ensure it's…

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The evolution of Mazzio's Italian Eatery: Expanded menu, footprint makes brand a standout

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mazzio's Italian Eatery is a 108-unit pizza brand based out of Oklahoma. For the past several years, the brand has been overhauling its existing restaurants…

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Star Micronics Unveils MUnite VESA Pole Mount For Versatile Two-Tablet Workstations

The new VESA Pole Mount accessory enhances the mUnite Mount 18 tablet stand, meeting demand for operational flexibility within the retail and hospitality…

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How to drive traffic at your pizzeria

by Chris Lybeer — Chief Strategy Officer, Revel Systems

The pizza industry has gotten more crowded, but how can you get a leg up? Chris Lybeer with Revel Systems offers some suggested for technology and creative…

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Buddy’s Pizza legacy lives on as originator of Detroit-style pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

Buddy's Pizza originated Detroit-style pizza, with its thick dough and crispy cheese edges. The brand leaves a lasting legacy even as it grows.

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Spin Pizza thrives on long history, chef-driven recipes

by Mandy Wolf Detwiler — Editor, Networld Media Group

Spin Pizza is based in Kansas City and has 15 units. Though the company has grown slowly, Spin officials have ensured the brand has sharp operations and a…

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Meeting The Online Order Surge: How Hardware Impacts Efficiency

To stay competitive, businesses must handle online orders, and one crucial aspect of this is re-evaluating their hardware systems.

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How Voice AI Is Driving Customer Satisfaction And Growth

Join SoundHound and Oracle Food & Beverage as they discuss how voice AI for restaurant ordering is expediting sales in a way that drives growth while…

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Riko's Pizza combines proprietary recipes with a strong spirit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight-unit Riko's Pizza is the brain child of founders Rico Imbrogno and Luigi Cardillo. The Connecticut pizza concept plans to open another three to four…

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Dewey's Pizza's focuses on values, tight operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

Dewey's Pizza operates 25 stores as far west as Kansas City. The brand has tight operations and an eye on its values to make it a success.

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Pizza Leadership Virtual Summit | July 26, 2023

Pizza Leadership Virtual Summit is a half-day livestream event that will bring you tips and tricks for overcoming many of the most pressing challenges that…

Presented by PizzaMarketplace.com

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NYC’s Williamsburg Pizza builds following in Omaha, Nebraska

by Mandy Wolf Detwiler — Editor, Networld Media Group

Williamsburg Pizza has five locations in New York, and the brand recently opened its first restaurant in Omaha, Nebraska. Co-founder Aaron McCann says the…

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