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Customer Service / Experience News & Media

WOWorks, Shipley Do-Nuts, Noodles & Company execs say loyalty programs a must-have

by Mandy Wolf Detwiler — Editor, Connect Media

Panelists Blake Johnson, VP of marketing for Craveworthy Brands, Donna Josephson, CMO of Shiply Do-Nuts, Mark Kreiner, VP of marketing for WOWorks and Stacy…

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Are You Compromising Your Star Printer’s ROI With Cheap Paper? Choose Blue Core

Learn the advantages of Star's Blue Core paper rolls for your Star printer, plus the benefits of each type: receipt, label, and linerless.

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How A Growing Chicken Concept is Driving Results Through a World-Class Customer Experience

Networld Media Group joins Revel Chief Strategy Officer Chris Lybeer and PDQ Chief Operating Officer Eric Knott as they explore using technology as an…

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Lena's Wood-fired Pizza & Tap prides itself on team members, food quality

by Mandy Wolf Detwiler — Editor, Connect Media

Lena's Wood-fired Pizza & Tap is run by team members who feel like family to its owners. The Alexandria, Virginia-based pizzeria opened in 2017 and has kept…

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Brixx Wood Fired Pizza + Craft Bar focuses on house-made ingredients to stand out

by Mandy Wolf Detwiler — Editor, Connect Media

Brixx Wood Fired Pizza + Craft Bar makes the majority of its items in-house. Yes, labor is intensive, but the quality of food is outstanding and sets the brand…

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ICX Summit celebrates 7th year with September event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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How customer service, tech help restaurants win

April 11, 2023

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers.

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Sandwiching Success: Unveiling The Power Of POS Tech In Our Latest Deli EBook

In our latest eBook, “3 Ways POS Tech and Hardware Improve Deli Operations and Customer Experiences,” we delve into the transformative power of modern…

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Star Micronics Unveils All-Steel mUnite Printer Shelf for Tablet Stands and Mounts

Designed for select tablet display stands and pole mounts, the recently launched mUnite Printer Shelf attachment offers an affordable and flexible solution for…

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Star Micronics Releases Universal Mini mEnclosure, a Future-Proof Tablet Enclosure

The newly released tablet enclosure offers the same functionality as the original Universal mEnclosure, with the added benefit of being specifically designed…

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2023 Pizza Marketplace Top 100 Movers & Shakers

Pizza Marketplace’s Top 100 Movers & Shakers list identifies and rewards some of the most innovative and successful companies in the industry. Pizza brands…

Presented by PizzaMarketplace.com

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2023 Top Tech-Savvy Restaurant Brands

As succeeding in the restaurant business becomes ever more complicated, many operators are turning to technology to overcome today’s challenges. Check out 1…

Presented by FastCasual.com

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Garces Group, Ballad Brands, Ideation Hospitality make Buena Onda winner

by Mandy Wolf Detwiler — Editor, Connect Media

In a keynote address at the Restaurant Franchising and Innovation Summit, three restaurant execs discuss launching Buena Onda, which now has five locations.

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Pisa Lisa uses dough as canvas to create masterpieces

by Mandy Wolf Detwiler — Editor, Connect Media

Sedona-based Pisa Lisa is the brainchild of Chef Lisa Dahl. Dahl moved to Sedona for a fresh start and opened several other restaurant concepts before…

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Why Restaurants Should Implement a Branded App

Many restaurants turn the task of designing websites, online ordering portals and creating mobile apps over to online order aggregators. If operators are doing…

Presented by FastCasual.com

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Rotolo's pizzeria, craft brand offers various styles of pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Rotolo's operates Rotolo's Pizzeria and Rotolo's Craft + Crust, two brands expanding into new states.

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Optimize your upselling and cross-selling tactics for maximum return on investment

Upselling and cross-selling strategies can increase revenue and build brand loyalty when used in conjunction with a comprehensive POS software solution

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Young entrepreneur turns 1 Donatos Pizza unit into 4

by Mandy Wolf Detwiler — Editor, Connect Media

Spence Sheldon opened his first Donatos Pizza franchise in 2018. Today he has four under his belt and is ready to grow even more now that his systems and…

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Unlocking Memorable Restaurant Experiences by Enhancing Brand Consistency

Customers expect standardized experiences and when those expectations are not met, it can cause confusion, misinterpretation of company values, loss of trust…

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Mister O1 proves pizza can be extraordinary

by Mandy Wolf Detwiler — Editor, Connect Media

Mister O1 Extraordinary Pizza is helmed by Renato Viola, a pizza chef who hails from Southern Italy. Viola believes in doing one thing really well, and for him…

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