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Customer Service / Experience News & Media

SaaS & More: Different Business Models For Software Developers

SaaS, HaaS, and On-Premises: Different Go-to-Market Models for Software Developers and ISVs

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Pizzeria Uno's hotel conversion program brings in hotel guests, locals

by Mandy Wolf Detwiler — Editor, Networld Media Group

Chicago-based Pizzeria Uno has begun a hotel conversion program that brings in both hotel guests and locals. It gives Uno more recognition and brings that…

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Free webinar to teach viewers how to recession-proof restaurants

September 8, 2022

It's been a rough couple of years for many restaurants. Between supply and labor shortages, the pandemic and a likely recession, restaurants are feeling the…

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How to Create a Food-Safety-First Culture and Always be Audit Ready

Did you know September is national food safety education month? Here are some tips to help you create an operational culture focused on food safety in your…

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The Future Of The Hospitality Industry Is Connected

Make sure your business has all it needs to compete because the future of the hospitality industry is cloud-based and connected.

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The Acclaimed MPOP® Now Comes With Direct IOS USB-C Connectivity

Connect and charge your iOS device with the latest mPOP® model, the POP10Ci, for convenient all-day use. The mPOP® is the industry's first hybrid receipt…

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Brew pub, pizzeria finds ready workforce in people with disabilities

by Mandy Wolf Detwiler — Editor, Networld Media Group

Brewability is a Colorado brew pub and pizzeria. What set the pizzeria apart from others in the industry is its employees: Brewability hires those with…

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Jet’s Pizza OrderAI Talk pilot delivers wins

August 10, 2022

A pilot program of HungerRush's OrderAI Talk at Jet's Pizza is delivering wins on more than a few fronts — from a more engaging phone order experience to…

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4 Signs that Your Customer Service Team Needs Additional Training

Every time your staff serves a client quickly, efficiently and courteously, you may be gaining a returning customer. But when crew members are not adequately…

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Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

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Organ Stop Pizza one of last 'pizza and pipes' concepts

by Mandy Wolf Detwiler — Editor, Networld Media Group

In the 1970s and 80s, pizza and pipe organ restaurants were popular. Now there are only two left in the U.S. and Organ Stop Pizza has a mighty organ that's…

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What Is Barcode Technology, And How Does It Impact Retailers In 2022?

Barcode scanners have progressed beyond POS checkouts. Learn how they can help your business succeed!

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Happy Joe's ready for growth, focuses on product over price

by Mandy Wolf Detwiler — Editor, Networld Media Group

Happy Joe's Pizza & Ice Cream has become a Midwestern mainstay with a wide variety of pizzas. The brand has more than 30 units in the pipeline.

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The Restaurant Recovery: A Data-Driven Look

In this webinar, we leverage the latest location analytics to examine the key elements impacting the sector, from the trends driving success to the tactics…

Presented by FastCasual.com

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Creating Value in Your Loyalty Program

Through targeted ads in banks’ digital channels we help you identify opportunity, reach real people and pinpoint the true, incremental sales impact of…

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Brothers bring taste of Detroit to Austin, Texas

by Mandy Wolf Detwiler — Editor, Networld Media Group

Can Detroit-style pizza work in Austin, Texas? Yes, say the owners of Via 313, which has eight units in the Austin area.

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Focus Brands International, Auxis team up on support center

May 20, 2022

Focus Brands International, a developer of global multi-channel foodservice brands, is teaming up with consulting and outsourcing firm Auxis, on an…

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Toppers Pizza leaders' epic road trip is all about gathering insight

by Mandy Wolf Detwiler — Editor, Networld Media Group

Scott Gittrich and his wife, Robin, are on a trip to visit all 71 stores in the Toppers Pizza franchise. Along the way they're holding town halls and meeting…

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Digital Technologies Reshaping Restaurant Operations

Operators are increasingly using digital devices to improve service, help manage labor challenges and gather insightful analytics.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

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