Customer Service / Experience News & Media
TripAdvisor ranks the top cities for pizza
August 7, 2013
Travel website TripAdvisor has ranked its top 10 cities for pizza in the U.S., based on reviews and opinions from its users. Top spots were determined based on…
read nowChuck E. Cheese's introduces new rock star-themed birthday package
August 7, 2013
Chuck E. Cheese's has introduced new rock star birthday packages and entertainment show, now available at restaurants nationwide.
read nowPAR launches POS enhancements
August 7, 2013
PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…
read nowMellow Mushroom launches digital table top game
August 6, 2013
Mellow Mushroom has partnered with Coca-Cola and Live Nation to offer the chance for customers to win two VIP trips to the 2013 American Music Awards Nov. 2…
read nowPapa John's thanks fans with 50-percent discount
August 6, 2013
Papa John's is thanking its fans with a 50-percent discount on large pizzas through Aug. 18.
read nowMobile queuing solution provider acquires Textaurant Corporation
July 29, 2013
QLess, Inc., a mobile queuing solution provider helping companies replace physical lines with virtual queues, has announced its acquisition of the assets of…
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Consumers responding favorably to Domino's technology investments
by Alicia Kelso — Editor, QSRWeb.com
The company achieved nearly 7 percent same-store sales growth without any product introductions during the quarter.
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How Rosati's Pizza onboarded a new catering program
by Alicia Kelso — Editor, QSRWeb.com
The company is upgrading its catering channel, which now includes off-premise, start-to-finish customer service, systemwide training and separate branding…
read nowCustomer service expert scheduled to speak at Int'l Pizza Expo
July 10, 2013
Customer service consultant, speaker and author Micah Solomon will speak at the International Pizza Expo, March 24-26, 2014, at the Las Vegas Convention Center.
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10 start-up tips for restaurant operators
Start with a small menu and as you grow and learn what your customers are demanding, find a happy medium with menu size and what your kitchen can deliver.
read nowUncle Maddio's hosting kids' art camps systemwide
July 3, 2013
Uncle Maddio's Pizza Joint is hosting a free weekly art camp for kids taught by local artisans every Saturday from 11 a.m. to 2 p.m. During that time, families…
read nowPeter Piper Pizza adopts location-based mobile ad service
July 1, 2013
Peter Piper Pizza has signed on as Single Touch Systems Inc.'s first client for its newly launched FollowMe location-based mobile ad service.
read nowFoodler launches rating system for individual restaurant dishes
June 27, 2013
Foodler, an online food ordering service, has launched a new 5-star cuisine rating system that allows users to evaluate individual dishes at a restaurant.
read nowE la Carte gets $13.5M in funding to expand restaurant tablets
June 26, 2013
E la Carte has raised $13.5 million in a Series B round of funding to accelerate the deployment of its Presto tablet designed for restaurants. According to…
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Catering in a franchise ecosystem: Part 1
by Erle Dardick — CEO, Monkeymedia
Every restaurant operator today has customers asking for catering services; saying no to customers is never an option for any growing venture.
read nowSurvey: Treating employees well outweighs philanthropy, sustainability efforts
June 21, 2013
According to Restaurant DemandTracker, a recent survey of restaurant customers in the U.S., treating employees well is more important than giving back to the…
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5 must-have features on a restaurant website
If a customer can't find your restaurant, they aren't going to eat there — make all of your contact info visible on every page, and that includes phone and…
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Idiot-proof restaurant equipment innovation
by Darrel Suderman — President, Food Technical Consulting
Equipment innovation is innovative when it solves a technical problem and adds shareholder value.
read nowPigeon Forge Mellow Mushroom features faster ordering option
June 19, 2013
Tourism-heavy Pigeon Forge, Tenn., will soon include a Mellow Mushroom as part of its Entertainment District. The brand will open in The Island at Pigeon…
read nowDomino's earns a 5-point customer satisfaction gain
June 18, 2013
An annual report released today by the American Customer Satisfaction Index (ACSI) covers customer satisfaction with full-service restaurants and quick-service…
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