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Customer Service / Experience News & Media

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

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How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Connect Media

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

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Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…

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Little Caesars aims to score big as NFL pizza sponsor

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has signed on as the Official Pizza Sponsor of the NFL. The partnership awards the Detroit-based pizza brand plenty of exposure and builds…

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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

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The $70 Billion Opportunity: Actionable Strategies For Catering Growth

With the U.S. catering market hovering around $70B and more companies returning to the office, restaurants are more focused than ever on ways to scale their…

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New York Pizza sets up shop in Boston with long NYC roots

by Mandy Wolf Detwiler — Editor, Connect Media

New York Pizza has three locations in Boston. With a bevy of flavor combinations and tastes, the pizzeria serves something for everyone.

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Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

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Little Caesars franchisee gone to the dogs

by Mandy Wolf Detwiler — Editor, Connect Media

Vicki Dunn-Marshall owns more than 60 Little Caesars units. Her philanthropy project is Pizza Paws, which raises money for police K-9 units.

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Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.

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5 tips to boost pizza sales this Halloween with your restaurant tech

by Shannon Chirone — SVP, Marketing, HungerRush

Halloween is one of the biggest days for pizza sales. Here are some tips to use your tech and POS system to maximize profits.

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Consider the benefits provided by a POS made for the pizza industry

The very reason why pizza is such a popular food item with consumers is the same reason restaurant owners can benefit from a POS that supports both…

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Crust Pizza Co. scales in South, plans on growth in Southeast

by Mandy Wolf Detwiler — Editor, Connect Media

Crust Pizza Co. is scaling in the Southeast. With 27 units and 15 planned for next year, the brand could become your latest competition.

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Fast Casual Executive Summit session looks at menu trends as competitive edge

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit session next month in Denver, Colorado, will explore diversifying menu options as a method to increase a…

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Best local marketing ideas for your pizza operation

by Mandy Wolf Detwiler — Editor, Connect Media

Marketing doesn't have to be costly or difficult. With these eight local marketing ideas, a pizzeria can effectively increase sales and customer involvement…

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Top 30 Movers & Shakers in Catering 2024

The inaugural Top 30 Movers & Shakers in Catering 2024 list recognizes the leaders and brands reshaping the catering landscape—those taking bold steps to drive…

Presented by Lunchbox

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Strategies for handling high delivery demand

by Navi Sidhu — Marketing Specialist, SpeedLine Solutions

In the fast-paced world of the restaurant industry, managing delivery peak hours is crucial for maintaining high customer satisfaction and operational…

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TailGate Brewery owner talks perfect pizza, beer pairings

by Mandy Wolf Detwiler — Editor, Connect Media

Wesley Keegan, owner of TailGate Brewery, gives insight on how adding pizza to his brewery was the perfect match.

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5 concepts compete for The Perfect Pitch 2024 title

by Mandy Wolf Detwiler — Editor, Connect Media

Five fledgling concepts will vie for The Perfect Pitch title and a prize on Oct. 14 at the Fast Casual Executive Summit in Denver, Colorado.

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From classroom to crust: Former teachers build Much Ado About Pizza in California

by Mandy Wolf Detwiler — Editor, Connect Media

Two former teachers take a Shakespearean approach to their carryout pizza shop in Pleasanton, California.

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