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Customer Service / Experience News & Media

Are mobile handheld devices right for your restaurant?

Brian Pickens, product manager at NCR Voyix, talks about the three challenges quick-serve restaurants face that can often be effectively solved through…

Presented by NCR Voyix

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Givex kiosk with AI voice ordering provides human-like interaction

Dan Hawes, head of AI at Givex, gives a demonstration of their self-order kiosk with AI voice ordering capabilities. Users can interact with the kiosk through…

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Star Micronics Introduces the mG-TUDB Series POS Scales with Enhanced USB Connectivity

Industry leader Star Micronics expands its portfolio with the launch of its innovative mG-TUDB series, enhancing point-of-sale (POS) operations with USB-C…

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Your Pie commits to creative menu, customer service

by Mandy Wolf Detwiler — Editor, Networld Media Group

Georgia-based Your Pie thrives on its franchisees, its commitment to creativity and its focus on training.

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GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com

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Best-of-Breed Tech Approach Unlocks Innovation Possibilities

As technology further solidifies its role in restaurant and retail operations, these industries are faced with a fundamental question on how to best proceed…

Presented by SkyTab

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How to open a pizza shop in 6 easy steps

by Mandy Wolf Detwiler — Editor, Networld Media Group

Opening a pizza shop will have its ups and downs. Consider these six tips before you get started.

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Thompson Hospitality Group operates Wiseguy Pizza with finesse, tight operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wiseguy Pizza, which has eight units, is under the helm of Thompson Hospitality Group. When Thompson took over the company, it left the great pizza recipe…

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People, passion make Farrelli’s Pizza a Northwestern favorite

by Mandy Wolf Detwiler — Editor, Networld Media Group

Farrelli's Pizza in Northwestern Washington focuses on hiring people who will create experiences for the brand's guests. With award-winning pizza and tight…

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Star Micronics To Showcase Top POS Innovations At The 2024 Restaurant Show

Industry leader Star Micronics is gearing up to serve innovation at the National Restaurant Association Show with its cutting-edge range of POS hardware and…

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LaRosa's Pizzeria reduces friction with tech, solidifies operations

by Mandy Wolf Detwiler — Editor, Networld Media Group

Cincinnati-based LaRosa's Pizzeria has 64 units across Ohio, Kentucky and Indiana. The brand relies on technology to reduce friction and has its operations…

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Pizza Leadership Virtual Summit to feature Chuck E. Cheese CEO as keynote

April 26, 2024

David McKillips, president and CEO of CEC Entertainment, the parent company to Chuck E. Cheese and Peter Piper Pizza, is keynoting The Pizza Leadership Virtual…

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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

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Uncle Joe’s Famous Pizzeria growing through acquisitions

by Mandy Wolf Detwiler — Editor, Networld Media Group

Uncle Joe's Famous Pizzeria was purchased by Scott and Tana Gerber in 2023. The brand is growing by acquiring pizzerias whose owners are looking to retire or…

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The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

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MOD Pizza taps Bikky for customer data insights

April 17, 2024

Fast-casual pizza chain MOD Pizza has partnered with Bikky, a customer data platform designed for multi-unit restaurants, to leverage Bikky's analytics…

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Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

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Pizza Factory's culture, ethos builds solid company with individuality

by Mandy Wolf Detwiler — Editor, Networld Media Group

Pizza Factory owner and franchisee Mary Jane Riva shares insight on menu strategy and store models.

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Slice House by Tony Gemignani takes top honors at Pizza Marketplace Top 100 Movers & Shakers event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Slice House has awarded over 139 franchise agreements since the brand began franchising last year.

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