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Customer Service / Experience News & Media

Domino's attributes Q2 growth to delivery, takeout businesses

by Valerie Gritton — Editor, Pizza Marketplace

July 20, 2026

Domino's Inc. has reported a Q2 global sales increase of 3%, according to a company press release. U.S. same-store sales increased 0.1% while international…

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Winning the value conversation Part 2: The new era of pizza marketing

by Valerie Gritton — Editor, Pizza Marketplace

Winning the value conversation requires more than promotions. As pizza brands compete for increasingly selective consumers, operators are investing in stronger…

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Avenged Sevenfold, Good Charlotte partner with Prince St. Pizza for limited-edition tour pizzas

July 16, 2026

Prince St. Pizza, the New York City-born pizzeria known for its Sicilian-style square pies and pepperoni-loaded slices, has partnered with Avenged Sevenfold…

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The 1:1 Personalization Playbook: Using AI to send every guest their own offer

In this session, Hang CEO Matt Smolin, whose platform powers millions of AI-personalized offers a month for restaurant brands, and Rev Ciancio, CMO of Salad…

Presented by Hang

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Dodo Pizza’s playbook for international success

by Mandy Wolf Detwiler — Editor, Connect Media

In this Pizza Marketplace podcast, executives from Dodo Brands discuss how the company uses its proprietary technology platform and a balance of global…

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The new state of pizza Part 1: How rising costs, consumer spending are redefining value

by Valerie Gritton — Editor, Pizza Marketplace

This is the first installment in a four-part series examining the forces now shaping the pizza industry —from evolving consumer behavior and spending habits to…

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The hot spot: How Coal’s perfected Louisville's pizza date night

by Mandy Wolf Detwiler — Editor, Connect Media

After transitioning out of their successful frozen food business, Mark and Madeleine Peters embarked on a 9,000-mile culinary road trip that inspired them to…

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Pizza Hut banks on Americans’ need for sentimentality

July 10, 2026

Pizza Hut franchisees are hoping their restaurant's return to roots will strike a sentimental nerve with consumers who are longing for the red roofs and…

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Papa John’s Canada awards $25K scholarship through CHL partnership

July 9, 2026

Papa Johns Canada and the Canadian Hockey League has named Griffin Seafoot of Kamloops, British Columbia, as the recipient of a $25,000 Champions of Tomorrow…

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Pizza Ranch selects NCR Voyix to power next-gen restaurant operations

July 8, 2026

NCR Voyix has signed an exclusive platform agreement with Pizza Ranch and its franchise network across the U.S. to serve as Pizza Ranch's exclusive…

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The unofficial sponsorship: How viral food moments are the new sports marketing playbook for pizzerias

by Valerie Gritton — Editor, Pizza Marketplace

In a world that speaks to the power of marketing, unofficial endorsements are becoming the new sports marketing playbook for pizzerias.

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Next-gen pizza and play: Inside Peter Piper Pizza’s massive brand evolution

by Mandy Wolf Detwiler — Editor, Connect Media

Peter Piper Pizza CMO Genaro Perez discusses how the brand's new next-generation prototype in Mesquite, Texas, balances a 50-year nostalgic legacy with modern…

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How Velvet Taco CEO Chris Schultz scales a cult brand without losing its soul

by Mandy Wolf Detwiler — Editor, Connect Media

During his keynote at the Fast Casual Executive Summit in Texas, Chris Schultz will discuss restaurant growth, brand culture, leadership, international…

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California Pizza Kitchen offers free pizza following tournament penalty kicks

June 26, 2026

California Pizza Kitchen is launching a soccer-themed promotion this summer that gives rewards members a chance to score free pizza following penalty kicks…

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Can a robot have soul? How Moto Pizza uses automation to keep 'mom-and-pop' feel

by Mandy Wolf Detwiler — Editor, Connect Media

Moto Pizza uses robotics and automation to streamline repetitive kitchen tasks, allowing the business to rapidly scale its volume while maintaining the…

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Tord Olav Dønnum on the future of autonomous foodservice

by Richard Slawsky — Editor, Connect Media

Tord Olav Dønnum discusses how robotics, automation and artificial intelligence are reshaping foodservice operations and how autonomous kitchens can help…

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‘Unapologetically kid-first’: CEC Entertainment CEO Scott Drake on outpacing the competition

by Mandy Wolf Detwiler — Editor, Connect Media

Newly appointed CEC Entertainment CEO Scott Drake is leveraging the financial stability built during his tenure as CFO to aggressively expand Chuck E. Cheese…

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Built to Breakthrough: Unlocking your power

by Kathleen Wood — Founder, K. Wood Partners

To successfully scale their businesses, founders must make non-delegable decisions and commit to a written, structured action plan that simultaneously aligns…

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Inside the tech stack: How Mattenga’s Pizzeria mastered SEO, 8-second reordering

by Mandy Wolf Detwiler — Editor, Connect Media

In this podcast episode, Mattenga’s Pizzeria co-owner Enga Stanfield explains how partnering with owner.com and leveraging technology helped her independent…

Presented by Owner.com

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Why an independent restaurateur is betting on Mellow Mushroom

by Mandy Wolf Detwiler — Editor, Connect Media

Seasoned independent restaurateur Jon Walker is expanding his culinary portfolio by opening a Mellow Mushroom franchise in Danville, Virginia, capitalizing on…

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