Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

How to improve workplace safety for restaurant workers

by Yasmine Mustafa — CEO & Co-Founder, ROAR

Workplace safety should be as important as the food going out to customers.

2025 Pizza Marketplace Top 100 Movers & Shakers

We are honored to announce the Pizza Marketplace Top 100 Movers & Shakers for 2025. This group features the best who stand out in a crowded field and are…

Presented by PizzaMarketplace.com

Wholly Stromboli brings New York, Detroit-style pizzas to small-town Colorado

by Mandy Wolf Detwiler — Editor, Networld Media Group

Wholly Stromboli stands out with its pizzas and stromboli in Ft. Lupton, Colorado.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

Spinning success: How one KC pizza brand pioneered local Neapolitan flavors

by Mandy Wolf Detwiler — Editor, Networld Media Group

Spin Pizza focuses on its Neapolitan flavors, and it passion for both its people and its customers.

Lion's Choice CEO offers secrets to brand's success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.

Valentina's Pizzeria & Wine Bar: The pizza story that will inspire you

by Mandy Wolf Detwiler — Editor, Networld Media Group

Joe Carlucci realized his dream by opening Valentina's Pizzeria despite past failures. The secret to success? Passion, dedication and a strong team leading to…

Stoner's Pizza Joint CEO talks economy, that kitschy name

by Mandy Wolf Detwiler — Editor, Networld Media Group

Stoner's Pizza Joint CEO John Stetson talks to podcast host Mandy Detwiler about weathering the economy, competing in a saturated market and that eponymous…

Clutch Coffee co-founder offers secrets to competing in saturated market

Restaurant Operator Podcast host Mandy Detwiler learns secrets to competing in a saturated coffee market with Darren Spicer, co-founder of Clutch Coffee.

Mr Gatti's franchise dream comes true for long-time fans

by Mandy Wolf Detwiler — Editor, Networld Media Group

Jeff and Kristie Gleinig, new Mr Gatti's franchisees, are learning what the brand is all about.

Convenience, consistency, connection: Keys to restaurant profit revealed

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant operators will learn how to improve profits through the guest experience at the Restaurant Franchising and Innovation Summit in Myrtle Beach, South…

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Timber Pizza Co. lead by 'dream team' both in leadership, culinary design

by Mandy Wolf Detwiler — Editor, Networld Media Group

Timber Pizza Co. was founded by tech execs turned pizza lovers, expanding to six units. The CEO focuses on franchising, venturing beyond mom-and-pop to a…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Sal's Pizza an empire on Eastern seaboard

by Mandy Wolf Detwiler — Editor, Networld Media Group

Sal Lupoli started his pizza business in the northeast and has grown the company to 130 units.

Perfecting QSR Delivery with POS Scales & Advanced Labeling

By incorporating weight-based verification with smart labeling and advanced point of sale (POS) scale solutions, QSRs can ensure order accuracy, transform…

Presented by Star Micronics America