Customer Service / Experience News & Media
Kosher pizzeria boasts a stand-out menu
by Mandy Wolf Detwiler — Editor, Networld Media Group
Moshe Dahari and his brothers run Elite Pizza, a kosher pizzeria in Great Neck, New York. Keeping kosher is challenging but its focus on the community and…
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Chuck E. Cheese introduces Chuck E.'s Superhero Playground nationwide
April 24, 2025
Chuck E. Cheese has permanently renamed all 125 of its active play areas to Chuck E.'s Superhero Playground to coincide with National Superhero Day, according…
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Pizza Hut India deploying MoEngage to centralize engagement initiatives
April 23, 2025
Pizza Hut India is deploying MoEngage, an insights-led customer engagement platform, to centralize its customer engagement initiatives and enhance the customer…
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Marco’s Pizza franchisee leads with passion, product, people
by Mandy Wolf Detwiler — Editor, Networld Media Group
Marco's Pizza franchisee Robert Pina recently inked a deal for one of Marco's Pizza's biggest franchising agreements.
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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…
Presented by Ovation Up, Inc.
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Donatos Pizza president, CEO wants it to be the household name in pizza
by Mandy Wolf Detwiler — Editor, Networld Media Group
Donatos Pizza president and CEO Kevin King talks about his career in the pizza industry and what makes his brand a leader in the category amidst rising pizza…
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Guest retention key to restaurant profitability
April 7, 2025
Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…
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Maximizing Guest Retention
Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…
Presented by Ovation Up, Inc.
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Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery
April 4, 2025
Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.
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Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event
by Mandy Wolf Detwiler — Editor, Networld Media Group
Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…
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How to improve workplace safety for restaurant workers
by Yasmine Mustafa — CEO & Co-Founder, ROAR
Workplace safety should be as important as the food going out to customers.
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2025 Pizza Marketplace Top 100 Movers & Shakers
We are honored to announce the Pizza Marketplace Top 100 Movers & Shakers for 2025. This group features the best who stand out in a crowded field and are…
Presented by PizzaMarketplace.com
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Wholly Stromboli brings New York, Detroit-style pizzas to small-town Colorado
by Mandy Wolf Detwiler — Editor, Networld Media Group
Wholly Stromboli stands out with its pizzas and stromboli in Ft. Lupton, Colorado.
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How to master the art of guest recovery
March 19, 2025
Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…
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Ovation, Paytronix team for post-transaction feedback, hospitality data insights
March 17, 2025
Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…
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Jollibee North America president says company is ready for next-level growth
by Mandy Wolf Detwiler — Editor, Networld Media Group
At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…
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Spinning success: How one KC pizza brand pioneered local Neapolitan flavors
by Mandy Wolf Detwiler — Editor, Networld Media Group
Spin Pizza focuses on its Neapolitan flavors, and it passion for both its people and its customers.
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Lion's Choice CEO offers secrets to brand's success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.
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Valentina's Pizzeria & Wine Bar: The pizza story that will inspire you
by Mandy Wolf Detwiler — Editor, Networld Media Group
Joe Carlucci realized his dream by opening Valentina's Pizzeria despite past failures. The secret to success? Passion, dedication and a strong team leading to…
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Stoner's Pizza Joint CEO talks economy, that kitschy name
by Mandy Wolf Detwiler — Editor, Networld Media Group
Stoner's Pizza Joint CEO John Stetson talks to podcast host Mandy Detwiler about weathering the economy, competing in a saturated market and that eponymous…
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