Customer Service / Experience News & Media

How pizza operators are rethinking LTOs for Fall’s big occasions

by Valerie Gritton — Editor, Pizza Marketplace

As back-to-school, Labor Day and football season converge, pizza chains are balancing menu innovation with value, familiar favorites and flavor experiences.

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Shawarma Press, Chicken Salad Chick, Firehouse Subs execs to talk operational complexities at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Connect Media

The upcoming "Complexity Killers" session at the Fast Casual Executive Summit will guide restaurant operators in auditing and streamlining their bloated tech…

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How fast-casual franchise Your Pie is optimizing kitchens for modern diners

by Mandy Wolf Detwiler — Editor, Connect Media

Fast-casual pizza franchise Your Pie is strategically expanding across the Southeast under CEO Ken Caldwell by blending its authentic, handcrafted Italian…

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From the boardroom to the prep line: How Stonefire Grill's CEO is fueling legacy growth

by Mandy Wolf Detwiler — Editor, Connect Media

Stonefire Grill CEO David Youngberg joins the Restaurant Operator Podcast to share how his hands-on leadership, people-first culture and strategic use of guest…

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New study reveals revenue gaps from missed calls

August 24, 2026

Revmo, a provider of voice-enabled conversational AI for restaurants, released a comprehensive five-chapter report, "The State of Restaurant Calls 2026.…

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One man's journey from delivery driver to franchisee of 105 Papa Johns restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Eric Murphy transformed a chance gig as a Papa Johns delivery driver in 1999 into a 105-unit franchise empire across six states by prioritizing strategic…

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AI and the Future of Restaurants: From Foot Traffic to Predictive Insight

As consumer behavior and privacy expectations evolve, restaurants need smarter ways to understand diners and drive growth. Gladys Kong of Azira and Isabelle…

Presented by Azira

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Touchdown: Little Caesars scores big with Justin Jefferson, Jared Goff, George Kittle

August 18, 2026

Little Caesars is returning for its fifth year as the Official Pizza Sponsor of the NFL with its 2026 campaign featuring national partnerships with Justin…

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How Prince St. Pizza is scaling a pop-culture juggernaut across North America

by Mandy Wolf Detwiler — Editor, Connect Media

Armed with an untouchable family recipe and masterclass marketing, CEO Lawrence Longo has taken Prince St. Pizza from a local NYC secret to a rapidly expanding…

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Pie Tap celebrates 10-year anniversary with $10 pizzas

August 12, 2026

Dallas' Pie Tap is inviting guests to celebrate with its biggest one-day offer yet. On Tuesday, Aug. 25, every Pie Tap location will serve its signature…

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How Tievoli Pizza Bar tripled sales with a zero-dollar marketing budget

by Mandy Wolf Detwiler — Editor, Connect Media

Husband-and-wife team Giovanni and Adrianna Labbate and their family have built a wildly successful Chicago-area restaurant, Tievoli Pizza Bar, entirely…

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The new state of pizza Part 4: Winning the next chapter

by Valerie Gritton — Editor, Pizza Marketplace

In the final installment our new state of pizza series, we explore how the pizza brands that succeed in the next decade won't simply be the most automated…

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Domino's paying customers to test app, website

August 3, 2026

Domino's Pizza is paying customers to try its new digital ordering experience by giving them $5 off their next order, the company said in a press release.

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How Latitude Food Group CEO James O’Reilly is scaling &pizza, Tijuana Flats

by Mandy Wolf Detwiler — Editor, Connect Media

As CEO of Latitude Food Group, industry veteran James O'Reilly is leveraging a centralized backend support model and rigorous operational discipline to…

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Why Taco Cabana is expanding its franchise beyond the Lone Star State

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler chats with Taco Cabana's director of franchise sales and development, John Ramsay…

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The Next Generation of Pizza Part 3: How AI is redefining growth beyond value

by Valerie Gritton — Editor, Pizza Marketplace

As pricing pressures, GLP-1 adoption and changing consumer habits reshape the pizza category, operators are turning to AI, automation and digital engagement to…

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Domino's launches 50% off pizza deal

July 27, 2026

Domino's Pizza Inc. is helping customers make the most of the season by offering 50% off all menu-priced pizzas from July 27-Aug. 2, according to a press…

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Prince St. Pizza joins TikTok Podcast Network

July 24, 2026

Prince St. Pizza had partnered with TikTok and iHeartPodcasts, for an original celebrity-driven series "Delivering Happiness," created by the brand's CEO…

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What the data says about restaurant catering today

by Mandy Wolf Detwiler — Editor, Connect Media

As corporate catering transforms into a critical growth engine for the restaurant industry, top brands will share their battle-tested, data-driven playbooks…

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Papa Murphy’s unveils New Hulapeño Pizza

July 21, 2026

Papa Murphy's Take 'n' Bake Pizza has unveiled its Hulapeño Pizza, according to a news release. Available for a limited time as part of the brand's popular…

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